At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 36 days holiday.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: 7-9 Priorswood Place Eastwick Road, Taunton, TA2 7JW
Pay: £14.48 per hour
Contract: 15 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Somerset employer: Workcircle
At Co-op, we pride ourselves on being more than just an employer; we are a community-focused organisation that empowers our employees to thrive. As a Customer Team Leader in Taunton, you'll enjoy a supportive work culture with full training, flexible hours, and generous benefits including a 30% discount on store products and up to 10% pension contributions. Join us to lead a dedicated team, engage with your local community, and grow your career in a role that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Somerset
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your responses to common interview questions, especially those around team management and customer service. We want you to feel confident when discussing how you can motivate and support your team.
✨Tip Number 3
Be ready to share examples of how you've engaged with your community or contributed to a team. This will highlight your ability to champion Co-op membership and connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’re on your way to becoming a Customer Team Leader!
We think you need these skills to ace Customer Team Leader in Somerset
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experiences that showcase your skills in teamwork or customer service. We love seeing how your unique background can contribute to our community!
Flexibility is Key:Since the role involves a mix of shifts, make sure to mention your availability clearly. We appreciate candidates who are open to working evenings and weekends, so don’t hold back on sharing your schedule!
Apply Through Our Website:We’ve made it super easy to apply directly from your mobile! Just complete our assessments—no CV needed. Head over to our website and take the first step towards joining our Co-op family!
How to prepare for a job interview at Workcircle
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member engagement will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. This will demonstrate your capability to lead by example.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Think about how you can accommodate evening and weekend shifts, and express your willingness to adapt to the store's needs.
✨Engage with Community Focus
Highlight any experience you have with community engagement or customer service. Discuss how you can contribute to the Co-op's mission of connecting with local charities and enhancing customer relationships, as this is a key aspect of the role.
