At a Glance
- Tasks: Manage income recovery and support tenants in maintaining their homes.
- Company: Join STAR Housing, a supportive team making a real difference.
- Benefits: 28 days annual leave, rising to 33, plus ongoing development opportunities.
- Other info: Independent working required, including home visits.
- Why this job: Make a positive impact on people's lives while developing your career.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 31537 - 33699 € per year.
Do you thrive on balancing firm income recovery with supportive, person centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
What you'll be doing:
- Managing a designated caseload of rent and housing related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
What we're looking for:
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Why join STAR Housing?
- Make a real impact by helping tenants sustain their homes and finances
- 28 days annual leave, rising to 33 after 5 years
- Supportive team, clear procedures and ongoing development
- A suitable vehicle is required for this role. Appointment is subject to a DBS check.
Income & Sustainment Officer in Shrewsbury employer: Workcircle
At STAR Housing, we pride ourselves on being an excellent employer that values the well-being and development of our staff. Located in Shrewsbury, we offer a supportive work culture with a focus on making a real impact in the community, alongside generous benefits such as 28 days of annual leave, increasing to 33 after five years. Our commitment to employee growth and a collaborative environment ensures that you can thrive while helping tenants sustain their homes and finances.
StudySmarter Expert Advice🤫
We think this is how you could land Income & Sustainment Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income recovery sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've helped tenants manage their finances or tackled arrears. This will demonstrate your hands-on experience and commitment to supportive customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Income & Sustainment Officer in Shrewsbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in income recovery and housing management. We want to see how your skills align with the role of Income & Sustainment Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Customer Service Skills:Since this role is all about balancing firm income recovery with supportive customer service, let us know how you've successfully managed similar situations in the past. Share specific instances where you’ve helped customers while maintaining professionalism.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Workcircle
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with welfare benefits and income-related issues, as these will likely come up in the interview. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your People Skills
As an Income & Sustainment Officer, you'll need to balance firm income recovery with supportive customer service. Prepare to share examples of how you've successfully managed difficult conversations or helped clients in challenging situations. This will demonstrate your ability to be both assertive and empathetic.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to managing arrears or negotiating repayment plans. Think about how you would approach these situations and be ready to explain your thought process. This will highlight your problem-solving skills and your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing development opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
