At a Glance
- Tasks: Provide friendly service, support colleagues, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused retailer with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customers are essential.
The predicted salary is between 27100 - 37100 £ per year.
Customer Team Member Location: Piercy End Kirkbymoorside York, Kirkbymoorside, YO62 6DG
Pay: £13.04 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
Full, paid training provided.
We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Retail Assistant in Scarborough employer: Workcircle
Co-op is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and inclusive work environment. With benefits such as 31 days of holiday, a generous pension scheme, and access to virtual healthcare services, employees can thrive both personally and professionally. The company encourages growth through full training and development opportunities, making it an ideal place for those seeking meaningful employment in the heart of Kirkbymoorside.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Scarborough
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you can fit into our friendly team, so show us that you understand what makes us tick!
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We love seeing candidates who genuinely care about making someone's day better.
✨Tip Number 3
Be flexible with your availability. Since we need people who can work a mix of shifts, let us know when you're free to help out. It shows you're committed and ready to jump in!
✨Tip Number 4
Apply through our website! It's super easy and you won't even need a CV. Just follow the prompts and show us why you'd be a great fit for the Customer Team Member role.
We think you need these skills to ace Retail Assistant in Scarborough
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Highlight Relevant Experience:Even if you haven't worked in retail before, think about any experience you have that relates to customer service. Whether it’s volunteering or part-time jobs, share those stories with us to show how you can contribute to our team.
Keep It Clear and Concise:Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward answers that get to the point, so we can quickly see how you fit into our Co-op family.
Apply Through Our Website:Remember, the easiest way to apply is through our website! It’s super simple and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining our friendly team in no time!
How to prepare for a job interview at Workcircle
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles through your past experiences.
✨Showcase Your People Skills
As a Retail Assistant, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. This will show that you have the great people skills they're looking for.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Highlight your willingness to work evenings and weekends, as this shows you're committed to being a team player and meeting the store's needs.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you've had to adapt to change or handle difficult situations, and be ready to share how you approached them effectively.
