At a Glance
- Tasks: Lead daily office operations and guide customers through their sales journey.
- Company: Join Stannah, a supportive and inclusive workplace in Audenshaw.
- Benefits: Competitive salary, profit share, 25 days holiday, and health benefits.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Make a difference by helping customers find the perfect solutions for their needs.
- Qualifications: Supervisory experience and strong communication skills are essential.
The predicted salary is between 27500 - 35000 € per year.
Stannah have an exciting opportunity for a Senior Customer Sales Advisor to join the Sales Department based at Audenshaw Depot. This job will involve overseeing the day-to-day management of office operations while supporting customers throughout their sales journey, responding to enquiries about stairlifts and homelifts, and helping customers choose the best solution for their needs.
Your salary will be £27,500 plus OTE of £35,000. You will work Monday – Friday 8:30am – 18:00 and Saturday 09:00 – 17:00. This job is a permanent contract.
This is a great opportunity for someone with supervisory experience who enjoys delivering excellent customer service, supporting a team and working towards targets in a fast-paced environment.
To be successful as the Senior Customer Sales Advisor, it is essential that you have previous experience in a supervisory or team leadership role alongside strong communication and customer service skills, as well as experience in sales or handling customer enquiries.
Responsibilities:- Overseeing the day-to-day management of office operations
- Supporting customers throughout the sales process from enquiry to completion
- Responding to customer enquiries via telephone, webchat and live video communication
- Recording customer interactions accurately on the company system
- Building rapport with customers and helping identify the best product solution for their needs
- Previous supervisory experience
- Confident written and verbal communication skills
- Friendly, empathetic and positive approach to customer service
- Ability to work towards targets and achieve results
- Willingness to learn technical product knowledge and complete training
- Market Aligned Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days' annual leave
- Pension Scheme, matched contribution/salary sacrifice
- SimplyHealth Cash Plan, allows you to claim towards health costs
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme
- Employee Assistance Programme, a workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
HA Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!
We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available.
Senior Customer Sales Advisor in Salford employer: Workcircle
Stannah is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a range of benefits including a profit share bonus scheme and generous holiday allowances. Our supportive work culture fosters teamwork and inclusivity, making Audenshaw a vibrant place to develop your career as a Senior Customer Sales Advisor while helping customers find the best solutions for their needs.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Sales Advisor in Salford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stannah. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Customer Sales Advisor, you'll need to be confident and clear when talking to customers. Try role-playing with a friend or family member to get comfortable with common customer scenarios and questions.
✨Tip Number 3
Show off your leadership experience! Be ready to share examples of how you've successfully managed a team or handled challenging situations in the past. Highlighting your supervisory skills will make you stand out as a strong candidate for this role.
✨Tip Number 4
Apply through our website! We encourage you to hit that 'apply now' button on our site. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join our awesome team!
We think you need these skills to ace Senior Customer Sales Advisor in Salford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Sales Advisor role. Highlight your supervisory experience and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've supported customers in the past and how you’ve achieved targets in a fast-paced environment.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and friendly – just like how we interact with our customers at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at Stannah!
How to prepare for a job interview at Workcircle
✨Know Your Stuff
Before the interview, make sure you understand Stannah's products, especially stairlifts and homelifts. Familiarise yourself with common customer queries and think about how you would respond to them. This will show that you're proactive and genuinely interested in helping customers.
✨Showcase Your Leadership Skills
As a Senior Customer Sales Advisor, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team or managed office operations in the past. Highlight any specific achievements or challenges you've overcome to illustrate your leadership style.
✨Practice Your Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle customer enquiries and build rapport with clients.
✨Be Ready to Discuss Targets
Since the role involves working towards targets, be prepared to discuss your experience with sales goals. Think of specific instances where you met or exceeded targets, and be ready to explain the strategies you used to achieve those results.
