Data Centre Manager in Newcastle upon Tyne

The Data Centre Manager (DCM) is a senior onsite leadership role, responsible for the overall performance, safety, and operational excellence of 2 of Pulsant's Data Centres (DCs) in the Newcastle upon Tyne region. This role oversees people management, facility operations, compliance, budgeting, and third party activity, ensuring a secure, efficient, and high availability environment for clients. The DCM partners closely with internal stakeholders to support client retention and growth and represents the site during client visits. Success is measured through client and team satisfaction, site uptime, energy efficiency (PUE), and effective cost control. One of the sites has recently had mechanical and electrical infrastructure upgrades and is a leading site for Pulsant in terms of PUE.

Key responsibilities:

• Lead, develop, and support the onsite team while role modelling company values and behaviours.
• Ensure full compliance with Health & Safety, security procedures, and industry accreditations.
• Oversee staffing, scheduling, and resourcing.
• Manage site budgets, control costs, and oversee both Opex and Capex expenditure.
• Own all maintenance activities, including PPM, contractor management, and service reviews.
• Drive energy efficiency initiatives and improvements in power and cooling performance.
• Manage incident, change, and problem processes, including producing accurate RCA reports.
• Coordinate rapid response to unplanned issues, engaging contractors when necessary.
• Provide high quality client service, technical support, and host client tours as needed.
• Collaborate with Project Management to deliver client requirements on time.
• Maintain a current risk register and ensure all site documentation is accurate and up to date.

What / who we're looking for:

• Full UK driving licence and access to own vehicle.
• Data Centre industry experience, with strong technical understanding of data centre infrastructure.
• Experience of both 'hard' and 'soft' facility management (FM).
• Client facing experience, with strong commercial awareness (and ideally experience hosting site tours).
• People management experience.
• Knowledge of relevant UK regulations, such as H&S legislation, ISO 27001, ISO 14000, PCI.

If you’re excited about this opportunity but don’t meet every requirement listed above, we still encourage you to apply. We value transferable experience and potential - and you might be exactly who we’re looking for!

Pulsant offers:

• A supportive work environment with a focus on career growth, learning and development, work life balance and well-being.
• A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years.
• Benefits include 5% pension contributions, private healthcare, life assurance, cycle to work scheme, EV scheme, free breakfast and snacks, monthly pizza lunch, Udemy license and more.
• Leave benefits - in addition to annual leave you get a birthday day off, annual wellbeing day and 2 x charity days per year.

About Pulsant:

Pulsant is a leading UK data centre and digital infrastructure platform which provides highly interconnected colocation and private Infrastructure-as-a-Service (IaaS) capabilities nationwide. Our dedicated team of around 300 professionals (with an average tenure of 7 years), support around 700 clients across the UK. With 14 data centres in key regional locations from Edinburgh to Fareham and Manchester to Newcastle, all interconnected by a 400Gbps capable network, it’s the UK’s most geographically diverse platform. Pulsant’s platformEDGE infrastructure is secure, sovereign, high speed and low-latency, covering around 97 per cent of UK populations within five milliseconds.

Equal opportunity employer statement:

At Pulsant, we are committed to creating a supportive and inclusive environment where everyone feels valued and has a strong sense of belonging. We want all individuals to feel respected, heard, and empowered to contribute and succeed. If there is any way we can support you such as providing reasonable accommodations during the application or interview process please note this in your application, or reach out to us by email.