At a Glance
- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a commitment to fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
The predicted salary is between 27100 - 27100 £ per year.
Customer Team Member Location: Convenience Store at Former Highways Depot Hay Road, Talgarth, LD3 0AW
Pay: £13.04 per hour
Contract: 8-16 hours per week + regular overtime, 6 month seasonal temporary contract, part time
Working pattern: varied shifts including early mornings (6am opening), afternoons, late evenings (10.30pm closing) including at least 1 weekend shift, to be discussed at interview.
Duties will include working on our Post Office Counters. Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you'll do:
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Retail Assistant in Merthyr Tydfil employer: Workcircle
Co-op is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and inclusive work environment. With benefits such as 31 days of holiday, a generous pension scheme, and access to virtual healthcare services, team members can thrive both personally and professionally. Located in Talgarth, our convenience store offers a friendly atmosphere where you can engage with the community and develop your skills through comprehensive training and career progression opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in Merthyr Tydfil
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the hiring team, show them you understand what makes Co-op special. Talk about how you can contribute to their mission of fairness and community support.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of examples from your past experiences where you’ve gone above and beyond for someone. Share those stories during your interview!
✨Tip Number 3
Be flexible and ready to adapt! The job involves varied shifts, so let them know you’re up for the challenge. Highlight your willingness to work different hours and tackle new tasks as they come up.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics or community involvement. It’s a great way to demonstrate that you’re genuinely excited about joining the Co-op family.
We think you need these skills to ace Retail Assistant in Merthyr Tydfil
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Read the Job Description Carefully:Make sure you understand what we're looking for in a Customer Team Member. Highlight any relevant experience or skills that match the duties listed, like great people skills or a positive approach to problem-solving.
Keep It Simple:No need for a fancy CV here! Just focus on answering the questions clearly and concisely. We appreciate straightforwardness, so get to the point and let us know why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you can do it all from your mobile device!
How to prepare for a job interview at Workcircle
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Retail Assistant, you'll be interacting with customers daily. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. This will demonstrate your great people skills.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Think about your flexibility and how you can accommodate the store's needs, especially during weekends and early mornings.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've tackled challenges effectively, whether in a retail setting or elsewhere, and be ready to share those stories.
