At a Glance
- Tasks: Service and repair cutting-edge ophthalmic medical equipment across the UK and internationally.
- Company: Join Zest Optical, a leader in medical device engineering with a commitment to excellence.
- Benefits: Competitive salary up to £45K, vehicle provided, and a comprehensive benefits package.
- Other info: Dynamic role with opportunities for training and career growth in a supportive environment.
- Why this job: Make a real difference in healthcare while travelling and working with innovative technology.
- Qualifications: Degree in electronics or biomedical engineering; experience with medical imaging preferred.
The predicted salary is between 45000 - 45000 € per year.
Zest Optical are recruiting for experienced Medical Device Engineers to be responsible for the service, repair, and support of a range of ophthalmic equipment across the UK and International countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices.
This is a field-based role involving regular travel across the UK and International countries and requires high levels of commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.
Essential Duties and Responsibilities:
- Responding to all emails on the same working day
- Maintaining 100% response rate to breakdowns keeping all internal and external ticketing systems up to date at all times
- Carry out daily service visits including installations, repairs, and preventative maintenance of branded equipment and other medical systems.
- Provide responsive and professional technical support to internal and external customers.
- Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
- Participate in weekend work and travel at short notice where required to meet urgent service needs.
- Maintain accurate service records, reports, and logs in line with ISO 13485:2016 QMS procedures.
- Ensure compliance with all health, safety, and regulatory standards.
- Assist with logistics including dispatch and warehousing of technical equipment.
- Support company exhibitions and training events as required.
- Deliver basic user training to clinical and technical users on installed systems.
- Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.
Qualifications / Competencies / Position Requirements:
- Proven technical knowledge of medical imaging equipment, ideally ophthalmic devices.
- Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
- Strong problem-solving and troubleshooting skills.
- Willingness to work unsociable hours, weekends, and travel extensively within the UK and International countries.
- Excellent time management and ability to work independently with minimal supervision.
- Strong communication and interpersonal skills.
- High level of integrity, professionalism, and commitment to the role.
- Understanding and compliance with ISO 13485: 2016 and medical device regulatory standards.
- Attend manufacturers technical service training in UK and abroad.
Higher Education and Experience:
- Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.
- Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting.
Salary up to 45K with vehicle and benefits package.
Field Service Engineer - Medical ophthalmic equipment - South East with National Travel in London employer: Workcircle
Zest Optical is an exceptional employer for Field Service Engineers, offering a dynamic work environment that prioritises professional growth and development. With a strong commitment to customer satisfaction and a culture of teamwork, employees benefit from extensive training opportunities and the chance to work with cutting-edge medical technology across the UK and internationally. The company also provides a competitive salary package, including a vehicle and additional benefits, making it an attractive choice for those seeking a rewarding career in the medical device sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Medical ophthalmic equipment - South East with National Travel in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical device field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Field Service Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of ophthalmic equipment and troubleshooting techniques. We recommend practising common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show off your flexibility and commitment! Be ready to discuss your willingness to travel and work unsociable hours. We know it’s a big part of the job, so highlight your adaptability during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate candidates who fit the bill for our Field Service Engineer roles.
We think you need these skills to ace Field Service Engineer - Medical ophthalmic equipment - South East with National Travel in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with medical imaging equipment and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the field service engineer role and how your previous experiences have prepared you for this position. Keep it professional but let your personality show through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles, especially related to troubleshooting hardware and software. We love seeing candidates who can think on their feet and deliver solutions under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Workcircle
✨Know Your Equipment
Make sure you brush up on your knowledge of ophthalmic equipment and medical imaging technology. Be prepared to discuss specific models and their functionalities, as well as any troubleshooting experiences you've had. This shows that you're not just familiar with the theory but have practical experience too.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to share examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong problem-solving abilities and how they can benefit the company.
✨Show Your Flexibility and Commitment
Since this role involves extensive travel and working unsociable hours, it's crucial to convey your willingness to adapt. Share instances where you've gone above and beyond for a job or project, demonstrating your commitment to customer satisfaction and business efficiency.
✨Understand Compliance Standards
Familiarise yourself with ISO 13485:2016 and other relevant regulatory standards. Be prepared to discuss how you ensure compliance in your work. This will show that you take quality and safety seriously, which is essential in the medical field.
