At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 € per year.
Location: Co-op Buildings Main St, Ormiston, EH35 5HS
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, 6 month temporary contract, part time
Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in London employer: Workcircle
At Co-op, we pride ourselves on being more than just an employer; we are a community-focused organisation that empowers our colleagues to thrive. As a Customer Team Leader in Ormiston, you'll enjoy a supportive work culture with comprehensive training, flexible working hours, and generous benefits including a 30% discount in-store and up to 10% pension contributions. Join us to make a meaningful impact in your local community while advancing your career in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in London
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. This will help you shine when discussing your potential as a Customer Team Leader.
✨Tip Number 3
Be ready to discuss your flexibility and availability. Since the role requires shifts during evenings and weekends, showing that you're open to working those hours can set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smooth process! You won't need a CV, just complete the assessments on your mobile. It’s quick and easy, so why not give it a go?
We think you need these skills to ace Customer Team Leader in London
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership. Remember, we’re looking for someone who can connect with our community.
Highlight Relevant Experience:Even if you don’t have direct experience in retail or team management, think about any transferable skills you might have. Have you led a group project or volunteered in your community? Share those experiences with us!
Flexibility is Key:Since the role involves flexible working hours, make sure to mention your availability clearly. If you can work weekends or late shifts, let us know! We appreciate candidates who are open to different schedules.
Apply Through Our Website:We’ve made it super easy for you to apply! Just head over to our website and complete the assessments – no CV needed. It’s a quick process, and we can’t wait to see your application!
How to prepare for a job interview at Workcircle
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member ownership will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a team or helped someone improve. Be ready to discuss how you can bring that passion for leadership to the Co-op.
✨Flexibility is Key
Since the role requires flexible availability, be prepared to discuss your schedule openly. Highlight your willingness to work weekends and late shifts, as this shows your commitment to the role and your understanding of the demands of the position.
✨Engage with Community Focus
The Co-op places a strong emphasis on community engagement. Come prepared with ideas on how you could connect with local charities or enhance customer relationships in the store. This will demonstrate your proactive approach and your alignment with their community-driven ethos.
