At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 40000 € per year.
Location: Highcroft, Kelso, TD5 7NB
Pay: £14.48 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Kelso employer: Workcircle
At Co-op, we pride ourselves on being an excellent employer that values community and personal growth. As a Customer Team Leader in Highcroft, Kelso, you'll enjoy a supportive work culture with flexible hours, comprehensive training, and a generous benefits package including a 30% discount in-store and up to 10% pension contributions. Join us to not only advance your career but also make a meaningful impact in your local community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Kelso
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community-focused mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your potential as a Customer Team Leader.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. Since the role requires evening and weekend availability, showing that you're open to working those hours can set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smooth process! Completing the assessments on your mobile is quick and easy, and it shows you're tech-savvy and ready to embrace the Co-op way.
We think you need these skills to ace Customer Team Leader in Kelso
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership. Remember, we’re looking for someone who can connect with our community.
Highlight Relevant Experience:Even if you don’t have direct experience in retail or team management, think about any transferable skills you might have. Whether it’s coaching a sports team or volunteering, share those experiences that demonstrate your ability to lead and motivate others.
Flexibility is Key:Since the role involves a mix of shifts, make sure to mention your availability clearly. We appreciate candidates who are open to working evenings and weekends, so don’t hesitate to let us know when you can work!
Apply Through Our Website:We’ve made it super easy for you to apply! Just hop onto our website and complete the assessments – no CV needed. It’s a quick process, and we can’t wait to see your application come through!
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your People Skills
As a Customer Team Leader, you'll need to motivate and support your team. Be ready to share examples of how you've successfully led or worked with others in the past. Highlight your passion for people and leadership, as this is key to thriving in the role.
✨Flexibility is Key
The job requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability openly during the interview. Showing that you're adaptable and willing to work different hours will demonstrate your commitment to the role.
✨Engage with Co-op Values
Co-op is all about community and member engagement. Research their values and think about how you can contribute to their mission. During the interview, express your enthusiasm for being part of a movement that prioritises people and communities, which will resonate well with the interviewers.
