At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Burns Court Broad Street, Modbury, PL21 0PY
Pay: £14.48 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: Closing shifts from mid-afternoon through to late evening and close, with flexible availability across the week to include at least 1 weekend shift. Either Friday after 6pm, any shift on Saturday, or Sunday.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
Customer Team Leader in Ivybridge employer: Workcircle
At Co-op, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. As a Customer Team Leader in Modbury, you'll enjoy a supportive work culture with flexible hours, comprehensive training, and opportunities for career advancement, all while making a meaningful impact in your community. With benefits like a 30% discount in-store, generous holiday allowance, and access to health resources, joining us means becoming part of a movement that values people and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Ivybridge
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills in a real-life scenario.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires flexible shifts, showing that you’re willing to adapt will make you stand out as a candidate who’s ready to jump in and help the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’ll be on your way to potentially leading your own store!
We think you need these skills to ace Customer Team Leader in Ivybridge
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership. Remember, we’re looking for someone who can connect with our community.
Highlight Relevant Experience:Even if you don’t have direct experience in retail or team management, think about any transferable skills you might have. Have you led a group project or volunteered in your community? Share those experiences with us!
Flexibility is Key:Since the role requires flexible availability, make sure to mention your willingness to work various shifts, including weekends. This shows us that you’re ready to jump in and support the team whenever needed!
Apply Through Our Website:We’ve made it super easy for you to apply! Just head over to our website and complete the assessments – no CV needed. It’s a quick process, and we can’t wait to see your application!
How to prepare for a job interview at Workcircle
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member engagement will help you align your answers with what they stand for, showing that you're not just looking for a job, but genuinely want to be part of their movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a team or project. Highlight how you’ve inspired others, resolved conflicts, or improved team performance to demonstrate your leadership potential.
✨Flexibility is Key
Since the role requires flexible availability, be ready to discuss your schedule openly. Think about your availability for weekend shifts and late evenings, and express your willingness to adapt. This shows that you're committed to meeting the needs of the store and its customers.
✨Engage with Community Focus
The Co-op places a strong emphasis on community engagement. Prepare to discuss how you can contribute to local initiatives or charities. Share any previous experiences where you’ve been involved in community work, as this will resonate well with their mission and show that you’re a good fit for the role.
