At a Glance
- Tasks: Support and develop end-user devices, ensuring smooth IT operations across the organisation.
- Company: Join Avon and Somerset Police, a leading UK police force with a commitment to diversity.
- Benefits: Enjoy flexible working hours, competitive pay, and a strong focus on work-life balance.
- Other info: Opportunities for career growth and professional development in a dynamic IT team.
- Why this job: Make a real difference in the community while enhancing your tech skills in a supportive environment.
- Qualifications: Experience with laptops, desktops, and mobile devices; strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have multiple opportunities to join our IT department as an End User Technical Support Engineer, where you will play a key role in supporting and developing our laptops, desktops, mobile devices, video conferencing systems, and wider IT infrastructure across the organisation. This role will involve working within a specialised IT environment providing technical knowledge and dedicated services including:
- Fault diagnosis and resolution.
- Installation and configuration.
- Upgrades.
- Inputs to development of standards.
- Service monitoring, asset management, pro-active prevention and associated maintenance.
- Liaison with third-party suppliers.
Responsibilities
- Manage the full lifecycle of end-user devices, including deployment, refresh, recovery and disposal.
- Maintain, enhance, and improve support services for end users.
- Collaborate with stakeholders to develop and maintain relationships.
- Support colleagues and junior members of staff in the workshop and onsite.
- Help create knowledge base articles, share information for use throughout the team and IT Directorate and provide procedural documentation and relevant reports.
- Work to and recommend on an agreed range of performance outcomes.
- Pro-actively recommend service improvement measures.
- Maintain accurate asset and configuration records in line with organisational standards.
- Contribute to problem management activities by identifying recurring issues and recommending long-term solutions.
- Ensure compliance with security policies, device standards, and software licensing requirements.
Skills & experience:
- Relevant technologies building/maintaining laptops, desktops, mobile devices, break/fix.
- Deploying Windows and M365 based hardware and associated technologies.
- Providing assistance to projects and large deployments.
- Providing technical subject matter expertise and managing resolution of complex issues.
- Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users.
- Experience maintaining technical documentation, knowledge articles and support procedures.
- You will need to be customer focused as you will be responsible for maintaining, improving, and enhancing the support and service provided to our end users.
- You will also contribute to managing and developing solutions, improving processes, sharing knowledge and helping to develop the capabilities of team members.
Additional information:
In addition to the application form, we also require a copy of your current CV. If you are unable to upload your CV to your application, please email a copy to: Working at Police Headquarters, Portishead with occasional travel to other police sites, you will have access to company vehicles. Full UK driving licence is required. To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years.
Why Avon and Somerset Police?
If you are looking for a new opportunity and something different to anything you have done before, then consider Avon and Somerset Police. We are one of the largest forces in the UK, policing multi-cultural communities in a beautiful part of the country the gateway to the west providing the opportunity for a fantastic quality of life. We value our employees and believe in a healthy work-life balance, at Avon and Somerset Police you are rewarded with fantastic benefits including our flexible working scheme which is designed to give our people a degree of flexibility on start and finish times.
About us
Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Technical Support Officer - End User Hardware and Devices in Falmouth employer: Workcircle
At Rolls-Royce, we pride ourselves on being a leading employer in the aerospace industry, offering a dynamic work culture that values individuality and innovation. Our Derby location provides a unique opportunity to work on cutting-edge projects like Test Bed 80, with ample training and growth opportunities for both experienced and early career engineers. With a comprehensive benefits package and a commitment to inclusivity, joining Rolls-Royce means becoming part of a forward-thinking team dedicated to shaping the future of aerospace technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer - End User Hardware and Devices in Falmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workcircle values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workcircle might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workcircle!
✨Direct Apply to Workcircle
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We think you need these skills to ace Technical Support Officer - End User Hardware and Devices in Falmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workcircle.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workcircle. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workcircle
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
