At a Glance
- Tasks: Lead a team in a fast-paced store, ensuring great service and efficient operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Full training provided, with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Main Street, Chirnside, TD11 3XR
Pay: £14.48 per hour
Contract: 30 hours per week + regular overtime, permanent
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales. This role may involve periods of independent working which we'll discuss with you at interview. We'll provide relevant safety technology, and the duration of lone working will be kept within agreed guidelines.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you'll bring:
We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Confidence to work alone in a store environment
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life's big moments
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Duns employer: Workcircle
At Co-op, we pride ourselves on being an employer that truly values its people and the communities we serve. As a Customer Team Leader in Chirnside, you'll enjoy a supportive work culture that prioritises your growth with full training and career development resources, alongside competitive benefits like a 30% discount in-store and flexible pay options. Join us to not only lead a dedicated team but also to make a meaningful impact in your local community while enjoying a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Duns
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better during the chat!
✨Tip Number 2
Practice your responses to common interview questions, especially around team management and customer service. We want you to feel confident when discussing how you can motivate and support your team on the shop floor.
✨Tip Number 3
Be ready to share examples of how you've engaged with your community or contributed to a team. This role is all about making connections, so showing your experience in this area will definitely give you an edge!
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows your interest and helps you understand if the role is right for you. Plus, it’s a great chance to discuss your availability and flexibility with shifts.
We think you need these skills to ace Customer Team Leader in Duns
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Your Flexibility:Since this role involves a mix of shifts, make sure to mention your availability clearly. We appreciate candidates who can work evenings and weekends, so let us know when you can jump in!
Show Your Community Spirit:As a Customer Team Leader, you'll be engaging with the community. Share any experiences or ideas you have about connecting with customers and supporting local initiatives – we love that kind of enthusiasm!
Keep It Simple:No need for a CV here! Just focus on completing our assessments through the website. It’s quick and easy, and it helps us get to know you better without the fuss of a traditional application.
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and coach your team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and create a positive work environment.
✨Flexibility is Key
This role requires flexibility with shifts, including evenings and weekends. Be prepared to discuss your availability openly during the interview. Highlight your willingness to adapt and how you can manage your time effectively to meet the store's needs.
✨Connect with the Community
The Co-op values community engagement, so think about how you can contribute. Prepare to share ideas on how to connect with local charities or enhance customer relationships. Showing that you care about the community will set you apart as a candidate who aligns with their values.
