At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 € per year.
Location: 193-195 Avonmouth Road, Bristol, BS11 9EG
Pay: £14.48 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
Duties will include working on our Post Office Counters.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, handling transactions on the post office counter, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you'll bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life's big moments.
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader employer: Workcircle
At Co-op, we pride ourselves on being an excellent employer that prioritises the well-being and development of our team members. As a Customer Team Leader in Bristol, you'll enjoy a supportive work culture that values community engagement and offers extensive training and career growth opportunities. With competitive pay, flexible working hours, and a generous benefits package including a 30% discount in-store and up to 10% pension contributions, joining us means becoming part of a movement dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better with the interviewers!
✨Tip Number 2
Practice your responses to common interview questions, especially those about teamwork and customer service. We want you to feel confident when discussing how you can motivate and support a team in a fast-paced environment.
✨Tip Number 3
Be ready to share examples from your past experiences that highlight your skills in retail or team management. Even if you don’t have direct experience, think of times when you’ve led a group or helped someone out – it all counts!
✨Tip Number 4
Don’t forget to ask questions during your interview! Show your interest in the role by asking about the team dynamics or how the Co-op engages with the community. It’s a great way to demonstrate your enthusiasm for the position.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership. Remember, we’re all about community and connection!
Highlight Relevant Experience:Even if you haven’t worked in retail before, think about any experiences that showcase your skills in teamwork or customer service. Whether it’s a part-time job, volunteering, or even school projects, we want to know how you can contribute to our team!
Flexibility is Key:Since the role involves a mix of shifts, make sure to mention your availability clearly. We appreciate candidates who are open to working evenings and weekends, so don’t hesitate to share your schedule with us!
Apply Through Our Website:We’ve made it super easy for you to apply! Just hop onto our website and complete the assessments – no CV needed. It’s a quick process, and we can’t wait to see your application come through!
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Team Leader. Familiarise yourself with the duties mentioned in the job description, like leading a team and supporting daily operations. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led a group or helped someone improve. Be ready to share these stories during the interview to highlight your leadership potential.
✨Emphasise Community Engagement
Co-op values community connection, so be prepared to discuss how you can contribute to this aspect. Share any previous experiences where you've engaged with your local community or supported charitable initiatives. This shows that you align with their mission and are passionate about making a difference.
✨Be Flexible and Open-Minded
The role requires flexibility in working hours, including evenings and weekends. During the interview, express your willingness to adapt to different shifts and discuss your availability openly. This will demonstrate your commitment to the role and your understanding of the demands of the position.
