At a Glance
- Tasks: Help customers with job advert feeds and solve technical issues.
- Company: Join a fast-growing job advertising platform with a global reach.
- Benefits: Gain valuable experience, receive training, and enjoy a supportive team environment.
- Other info: Opportunities for career growth and skill development await you!
- Why this job: Perfect for tech-savvy individuals who love helping others and learning new systems.
- Qualifications: Experience in customer support or technical roles is preferred.
Jobg8 is a rapidly growing job advertising platform, advertising millions of jobs internationally, with a primary focus on the USA, UK, and mainland Europe. We work with customers to buy and sell job seeker traffic, helping deliver high-quality job applications to their roles. Jobg8 is looking for a Technical Customer Support Specialist to help our clients set up and manage their job advert feeds. This is a varied role suited to someone who is comfortable using IT systems, working with data, helping customers, and solving day-to-day technical issues. You will also support the wider team with basic testing, client queries, marketing or lead generation activity and credit control. What you ll be doing Customer Support and Integration You ll work in a team who are the first point of contact for customers who need help with their accounts, job feeds, or technical questions. You will investigate simple issues, answer queries clearly, keep clients updated, and pass more complex problems to the technical team when needed. You will help set up and manage job advert feeds using our internal tools. This will include working with job data, checking that jobs are being imported and sent correctly, and reviewing reports to spot any issues. Testing and Quality Checks You will help monitor our customers to ensure their setup is operating as expected. This will include basic testing, checking that job adverts display correctly, logging issues clearly, and retesting fixes once they have been completed. Once trained this may expand to testing for the new products and services. Marketing and Lead Generation Support You will also support the sales and marketing team with research, email campaigns, prospect updates, CRM records, and basic social media or advertising activity. What we re looking for We are looking for someone who is organised, accurate, and confident using online systems. You should have experience in customer support, helpdesk, technical support, or a similar role. You should have good written and spoken English, strong attention to detail, and the ability to follow technical processes, investigate problems, and learn new systems. Useful but Not Essential Experience with job feeds, job boards, recruitment software, ATS platforms, CRM systems, email marketing, B2B lead generation, or the recruitment sector would be helpful, but is not essential. Personal Qualities The right person for this role will be helpful, customer focused, accurate, calm when dealing with problems, and comfortable managing several tasks at once. They should be reliable, organised, proactive, and willing to ask questions while learning new systems. Summary This is a good opportunity for someone who enjoys helping customers, working with systems, and learning how recruitment technology works. You will receive training and support while building experience across technical support, testing, and client operations. Future For those who demonstrate the right skills, there could be future opportunities to transition into
Technical Customer Support Specialist - Tiptree, Essex - Onsite. in Colchester employer: Workcircle
At Rolls-Royce, we pride ourselves on being a leading employer in the aerospace industry, offering a dynamic work culture that values individuality and innovation. Our Derby location provides a unique opportunity to work on cutting-edge projects like Test Bed 80, with ample training and growth opportunities for both experienced and early career engineers. With a comprehensive benefits package and a commitment to inclusivity, joining Rolls-Royce means becoming part of a forward-thinking team dedicated to shaping the future of aerospace technology.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Customer Support Specialist - Tiptree, Essex - Onsite. in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workcircle. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workcircle before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workcircle:Your cover letter is your chance to shine! Tell us why you want to work at Workcircle specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workcircle!
How to prepare for a job interview at Workcircle
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
