At a Glance
- Tasks: Ensure safety and enjoyment for fans during match days and events.
- Company: Colchester United Football Club, a vibrant community hub.
- Benefits: Flexible hours, team environment, and the thrill of live events.
- Other info: Join a passionate team and gain valuable experience in event management.
- Why this job: Be part of the action and make every match day memorable!
- Qualifications: NVQ Level 2 in spectator safety preferred; customer service experience is a plus.
The predicted salary is between 12 - 15 £ per hour.
Qualifications Required: NVQ Level 2 spectator safety
Hours of Work: Approx. 4 hours
Location: Colchester United Football Club, JobServe community Stadium, CO4 5UP
Responsible to: Match Day Safety Officer
Job Description: To assist the management team with the co-ordination of supporters and visitors and operate in a safe environment before, during and after the event.
Duties and responsibilities:
- Attend pre and post match briefing to sign in and determine duties.
- Know the location of and be able to effectively operate the firefighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere at the Stadium.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the control room and follow any instructions given.
- Comply promptly with any instruction given in an emergency by the Safety Officer, Deputy Safety Officer, Supervisor or a Police Officer.
- Identify and investigate an incident or occurrence among spectators, reporting their findings to the Control room.
- Monitor the crowd throughout the ground for signs of distress or overcrowding and act in accordance with standing instructions.
- Prevent overcrowding by ensuring the crowd limits in various parts of the ground are complied with.
- Advise spectators, as far as possible, from climbing fences and other structures and from standing on seats.
- Staff all parking areas to ensure all approaches and emergency exits are kept clear and that vehicles are correctly parked.
- Ensure that gangways and exits are kept clear.
- Staff all exits.
- Assist in the diversion of spectators to other parts of the ground including the closing of turnstiles when the capacity for any area is about to be reached.
- Remain at allocated post as instructed unless authorised or ordered to do otherwise by the Supervisor, the Safety Officer or a Police Officer.
- Report to the Supervisor or Safety Officer any damage or defect which is likely to pose a threat to spectator safety e.g. a damaged seat or barrier.
- Assist in the prevention of pitch invasion.
- Assist as required in the evacuation of the ground.
- Assist in the identification of spectators who are banned from the ground or who do not possess tickets at all ticket matches or who are in possession of forged tickets.
- Assist in the prevention of breaches of ground regulations.
This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation. All employees may be required to undertake any duties as may be responsibly requested or work at other events and venues.
Experience: Ideally experience within customer service would be an advantage.
Skills and Knowledge: Good communicator, friendly and can work as part of a team.
Match day & Event Steward in Colchester employer: Workcircle
Colchester United Football Club offers a dynamic and engaging work environment for Match Day & Event Stewards, where you can play a vital role in ensuring the safety and enjoyment of supporters and visitors. With a strong emphasis on teamwork and communication, employees benefit from comprehensive training and opportunities for personal growth within the sports and events sector. Located at the JobServe Community Stadium, this position allows you to be part of a passionate community while enjoying the excitement of live events.
StudySmarter Expert Advice🤫
We think this is how you could land Match day & Event Steward in Colchester
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout of the stadium, including emergency exits and first aid locations. This will not only help you feel more confident but also show your commitment to safety during the interview.
✨Tip Number 2
Practice your communication skills! As a steward, you'll need to interact with fans and staff alike. Try role-playing scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to express your passion for sports and event management. Employers love candidates who are genuinely excited about what they do.
✨Tip Number 4
Network with current stewards or staff at the club! Reach out on social media or attend events to make connections. This can give you insider tips and might even lead to a recommendation when you apply.
We think you need these skills to ace Match day & Event Steward in Colchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for events and customer service shine through. We want to see that you’re excited about the role and ready to contribute to a fantastic match day experience!
Highlight Relevant Experience:Make sure to mention any previous experience in customer service or event management. We love seeing how your background aligns with the responsibilities of a Match day & Event Steward, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Workcircle
✨Know Your Responsibilities
Before the interview, make sure you understand the key duties of a Match Day & Event Steward. Familiarise yourself with safety protocols, crowd management, and emergency procedures. This will show that you're serious about the role and ready to contribute.
✨Demonstrate Your Communication Skills
As a steward, you'll need to communicate effectively with both the team and spectators. Prepare examples from your past experiences where you've successfully handled customer service situations or resolved conflicts. This will highlight your ability to work well under pressure.
✨Show Your Team Spirit
Being part of a team is crucial in this role. Think of instances where you've collaborated with others to achieve a common goal. Share these stories during your interview to illustrate your teamwork skills and how you can fit into their existing team.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new stewards or how they handle emergencies. This shows your interest in the role and helps you gauge if the environment is right for you.
