At a Glance
- Tasks: Lead IT resilience and disaster recovery initiatives, ensuring business continuity across applications and services.
- Company: Join A&O Shearman, a global law firm with a dynamic and inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, health insurance, and professional development opportunities.
- Other info: Be part of a team that values innovation and supports your career growth.
- Why this job: Make a real impact by enhancing IT resilience in a fast-paced environment.
- Qualifications: 10 years in tech resilience, with strong leadership and technical skills in cloud and disaster recovery.
The predicted salary is between 60000 - 75000 £ per year.
We have an exciting opportunity to join our IT team, based in A&O Shearman's Belfast office. The successful candidate should have strong technical hands-on skills in Cloud, infrastructure and applications deployments, along with the ability to translate business continuity and availability requirements into technical enterprise architecture along with operational disaster recovery requirements.
It will be their responsibility to own the program of resilience and recovery testing across applications, SaaS and third party providers and internal teams.
Key Stakeholders:
- I&O Support teams & InfoSec
- Business Continuity Management
- Regional IT Support team
- Technical Delivery and Project & Programme Delivery
- Software vendors and Managed Service Providers
Responsibilities:
- Ownership and leadership execution in the following areas:
- Develop and maintain dependency maps that capture application, middleware, cloud services, data flows and third party dependencies to identify single points of failure and inform resilience design.
- Lead DR implementation and testing program: design automated DR processes when feasible, schedule regular tests.
- Own operational runbooks, monitoring and incident playbooks aligned to graceful degradation modes; ensure monitoring and SRE/operations practices are aligned to expected degradation behaviors.
- Coordinate crisis response governance and periodic scenario exercises with crisis response teams, define activation criteria, maintain war room procedures and ensure lessons learned feed back into architecture and DR plans.
- Run supplier resilience assessments for critical SaaS/third parties using a posture assessment approach; escalate remediation, negotiate contractual improvements or recommend contingencies/alternative sourcing.
- Collaborate with enterprise architecture, security/CISO, application owners, BC/operational leads and procurement to embed resilience standards across lifecycle.
- Manage and test application/service tiers to business agreed RTO/RPO and reliability design targets.
- Define and ensure adherence to DR/Resilience programme metrics: frequency of tests, % successful automated DR runs, closure rate for remediation actions identified through testing.
- Manage vendor performance and contractual compliance of vendors agreed operational SLAs and vendor contingency plans validated via tests.
- Identify and assess IT resilience risks related to system outages, cyber threats and 3rd party dependencies.
What you will have:
- 10 years in technology resilience, disaster recovery, or IT operations, with 5 years in leadership positions managing cross-functional teams.
- Deep hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools.
- Required expertise in ISO 22301, NIST and ITIL.
- Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications.
- Experience of communicating to senior stakeholders and interpreting complex technical solutions to simple language.
- Exposure of working in both Agile and Waterfall delivery methodologies.
Personal:
- Ability to anticipate risks and shift from reactive disaster recovery to proactive service resilience, focusing on 'prevention by design'.
- Skilled at navigating changing technology environments (e.g. cloud, DevOps) and leading transformation.
- Strong stakeholder engagement and influence skills to work with EA, Platform Owners, I&O, InfoSec, Business Continuity, Procurement.
- Proven ability to manage crisis situations, make quick, informed decisions during incidents, and maintain confidence (strategic optimism) within teams.
- Excellent customer-facing skills with a good grasp of key drivers and requirements within the business.
- Understanding of how technology resilience directly impacts business operations, continuity, and profitability.
What we can offer you:
We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together.
Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.
About A&O Shearman: A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.
IT Service Resilience Manager in Carrickfergus employer: Workcircle
A&O Shearman is an exceptional employer that values its people as its most valuable asset, offering a comprehensive benefits package including private medical insurance, mental health resources, and flexible hybrid working arrangements. Located in Belfast, our inclusive work culture fosters professional growth through first-rate training and development opportunities, empowering employees to thrive while contributing to impactful projects for leading global businesses.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Resilience Manager in Carrickfergus
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Workcircle values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Workcircle might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Workcircle!
✨Direct Apply to Workcircle
Let's not forget to apply directly through the Workcircle website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Resilience Manager in Carrickfergus
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Workcircle.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Workcircle. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Workcircle
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
