At a Glance
- Tasks: Lead a team in a fast-paced store, ensuring great service and efficient operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 36 days holiday.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 30000 - 30000 € per year.
Location: 26-28 Frederick Street, Edinburgh, EH2 2JR
Pay: £14.48 per hour
Contract: 39 hours per week + regular overtime, permanent contract, full time
Working pattern: A mix of opening, closing, and mid-day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We're happy to discuss your availability further at interview.
Role will include working in our in-store bakery.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, and in our in-store bakery supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you'll bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life's big moments.
A place you'll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Bonnyrigg employer: Workcircle
At Co-op, we pride ourselves on being an employer that truly values its people and the communities we serve. As a Customer Team Leader in our Edinburgh store, you'll enjoy a supportive work culture that prioritises your growth with full training and career development resources, alongside competitive benefits like a 30% discount on products, flexible pay access, and generous holiday allowances. Join us to not only lead a dedicated team but also to make a meaningful impact in your local community while enjoying a workplace that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Bonnyrigg
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better with the interviewers!
✨Tip Number 2
Practice your responses to common interview questions, especially those about team management and customer service. We want you to feel confident and ready to showcase your skills in a fast-paced environment.
✨Tip Number 3
Be prepared to discuss your availability openly. Since the role requires flexibility, showing that you're willing to work evenings and weekends can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments on your mobile, and you’ll be one step closer to joining the Co-op family.
We think you need these skills to ace Customer Team Leader in Bonnyrigg
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Experience:Even if you don’t have direct experience in retail or team management, think about any transferable skills you have. Whether it’s coaching a sports team or volunteering, share those experiences with us!
Show Your Flexibility:Since the role involves a mix of shifts, make sure to mention your availability clearly. We appreciate candidates who can work evenings and weekends, so let us know when you can jump in!
Apply Through Our Website:It’s super easy to apply! Just head over to our website and complete the assessments – no CV needed. We’re excited to see your application and hopefully welcome you to the team!
How to prepare for a job interview at Workcircle
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led a group or helped someone improve. Be ready to discuss how you can bring that passion for leadership to the Co-op.
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, including evenings and weekends. During the interview, express your willingness to adapt to different schedules and highlight any previous experience working in fast-paced environments. This shows that you're ready to meet the demands of the role.
✨Connect with the Community
Co-op values community engagement, so think about how you can contribute. Prepare to discuss any local initiatives or charities you're passionate about and how you can help strengthen the connection between the store and the community. This will demonstrate your alignment with Co-op's values.
