Identity and Access Senior Manager in Bangor

We have an exciting opportunity to join our Information Technology team, based in A&O Shearman's Belfast office. The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30 countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US.

What you will do

• Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions.
• The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives.
• The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers.
• The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other.
• Be accountable for full IAM services administration – process automation, request fulfilment, continuous improvement, KPI reporting.
• Provide deep technical input early into solution design cycle.
• Collaborate closely with teams from other IT functions – Architecture, Solution Delivery and Technology Services – to ensure alignment of identity and access with the entire enterprise ecosystem.
• Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time.
• Work as part of the Information Security leadership team to collectively define, implement and operate the firm’s governance of enterprise-wide identities and access controls.
• Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls, providing expert guidance to other teams when required.
• Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies.
• Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered.
• Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls.

What you will have

• Extensive experience in Identity and Access Management, preferably within the legal or professional services sector.
• Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management.
• Knowledge of IT strategic planning, design, and operations processes.
• Proven project and program management capabilities.
• Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes.
• Strong knowledge of current IT and data market trends and technology innovations.
• Experience leading service or operations teams.
• Excellent stakeholder engagement and communication skills.
• Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments.

Technical skills and qualifications:

• Experience in Microsoft Entra ID, Active Directory, Intune and related technologies.
• Role-based Access Control, CyberArk or Certificate management platforms.
• Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar.

Other qualifications:

• CompTIA A and Network, CISSP, CISM and similar will be a distinct advantage.

What we can offer you

We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

About A&O Shearman: A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.