At a Glance
- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a commitment to fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
The predicted salary is between 27100 - 27100 £ per year.
Location: 229 Broadgate, Grasmere, LA22 9TA
Pay: £13.04 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members.
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community - get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream - a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Ambleside employer: Workcircle
Co-op is an exceptional employer that prioritises the wellbeing of its employees while fostering a supportive and inclusive work environment. As a Customer Team Member in Grasmere, you'll enjoy competitive pay, extensive benefits including 31 days of holiday, a generous pension scheme, and access to virtual healthcare services, all while being part of a friendly team dedicated to serving the community. With opportunities for personal development and career progression, Co-op is committed to making your work experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Member in Ambleside
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us how your personal values align with what we stand for. It’s all about making things fairer for our members and communities, so let that shine through!
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you'll be interacting with customers and colleagues all day. Try role-playing common scenarios with friends or family to boost your confidence and show us you can handle any situation with a smile.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability during the interview. We love team members who can adapt to different shifts, so highlight your willingness to work early mornings, late evenings, and weekends.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, complete the online assessments, and you’re on your way to joining our friendly team at Co-op!
We think you need these skills to ace Customer Team Member in Ambleside
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills:Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s working in a team or handling queries, we love to see how you can contribute to our friendly atmosphere.
Keep It Simple:Since you can apply using your mobile device without needing a CV, keep your answers clear and concise. Focus on what makes you a great fit for the Customer Team Member role and why you want to join us at Co-op.
Check Your Availability:Remember, the role involves varied shifts including early mornings and late evenings. Be honest about your availability in your application, as this helps us find the best fit for both you and the team!
How to prepare for a job interview at Workcircle
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and customer service, as this will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your ability to build positive relationships.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, which is crucial for this position.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've tackled challenges effectively, whether in a work setting or elsewhere, and be ready to share these during your interview.
