At a Glance
- Tasks: Coordinate shipments and ensure excellent customer service in a fast-paced logistics environment.
- Company: Join a well-established logistics operation with a supportive culture.
- Benefits: Stable full-time position with competitive salary and immediate start opportunity.
- Other info: Dynamic role with opportunities for growth in a professional setting.
- Why this job: Make a real impact by ensuring smooth operations and customer satisfaction.
- Qualifications: 3+ years in logistics, strong communication, and problem-solving skills required.
Workchain is recruiting on behalf of a valued client Workchain is currently seeking two experienced Logistics Customer Service Administrators to join a busy and fast-paced operation based in Wellesbourne.
This is an urgent requirement, and successful candidates should be available to start as soon as possible.
This role is ideal for individuals with a strong background in logistics, freight forwarding, transport, supply chain, or 3PL operations who enjoy providing excellent customer service while managing shipments and operational processes from start to finish.
The Role As a Logistics Customer Service Administrator, you will act as a key link between customers and operational teams, ensuring the smooth movement of goods and the highest levels of customer satisfaction.
You will be responsible for coordinating shipments, communicating with customers and carriers, tracking deliveries, resolving issues, and supporting day-to-day logistics operations.
Key Responsibilities
- Managing customer orders and shipments from booking through to final delivery
- Monitoring shipment progress and proactively managing delays, exceptions, or service issues
- Liaising with customers, transport providers, warehouses, and internal operational teams
- Providing excellent customer service and timely updates on shipment status
- Accurately maintaining transport, order, and shipment records
- Resolving customer queries and service-related issues efficiently
- Supporting warehouse and transport operations to ensure smooth service delivery
- Updating and managing information through WMS, transport management, and order management systems
- Preparing and collating operational and billing information where required
- Ensuring all administration is completed accurately and within agreed timescales Requirements To be considered for this role, candidates must have:
- A minimum of 3 years' experience within logistics, freight forwarding, transport, supply chain, or 3PL environments
- Strong understanding of warehouse, transport, and supply chain operations
- Experience managing shipments from booking through to delivery
- Proven ability to communicate effectively with customers, carriers, warehouses, and internal teams
- Experience tracking shipments and proactively resolving operational issues
- Excellent attention to detail and accurate data entry skills
- Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), Order Management Systems, and Microsoft Office applications
- Strong customer service and problem-solving skills
- Excellent written and verbal communication skills
- Ability to prioritise workload and manage multiple tasks in a fast-paced environment
- A proactive, team-focused approach with the confidence to work closely with operations and warehouse teams Desirable Skills
- Experience supporting customer invoicing processes
- Experience collating operational data for billing purposes
- Previous experience within a 3PL, freight forwarding, or transport operation What's on Offer?
- Immediate start opportunity
- Stable, full-time position
- Supportive and professional working environment
- Opportunity to work within a well-established logistics operation
- Competitive salary based on experience Apply Today If you have genuine logistics experience and are looking for your next challenge within a customer-focused logistics environment, Workchain would like to hear from you
Logistics Coordinator in Wellesbourne Mountford employer: Workchain
Join our team as an HGV Class 2 Driver in Birmingham, where we prioritise a supportive work culture and offer competitive pay rates of £14 - £15 an hour. We are committed to employee growth, providing ongoing training and development opportunities, ensuring you thrive in your role while enjoying the benefits of working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Coordinator in Wellesbourne Mountford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Workchain and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Workchain!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Workchain keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Logistics Coordinator in Wellesbourne Mountford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Workchain:This is your chance to really connect with the team at Workchain. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Workchain
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Workchain.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Workchain that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Workchain. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
