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Transport Administrator
Location: Abingdon
Salary: £32,500
Hours: 9am - 7pm
Contract: Temp to Perm
About the Role
We are looking for an organised and proactive Transport Administrator to join our busy transport team. This is a varied and fast-paced role, working closely with drivers, management, customers and depot teams to ensure the smooth and efficient running of our daily transport operation. The successful candidate will play a key role in supporting the administration of our transport activities, with a particular focus on pallet deliveries, customer service, driver support and operational coordination.
Key Responsibilities
- Supporting the AM dispatch of drivers, ensuring drivers have the correct equipment and access to their EDC systems for live delivery data capture.
- Investigating and resolving customer queries promptly and professionally.
- Producing and resolving issues identified through KPI reports, helping to maintain high operational standards.
- Managing incoming emails and telephone calls, ensuring customers and colleagues receive timely responses.
- Managing customer claims relating to delays, damages and delivery issues.
- Investigating and resolving customer invoice queries.
- Receiving collections and deliveries from partner depots and booking consignments onto the relevant systems.
- Downloading and processing jobs through the pallet portal.
- Working closely with the storage team to coordinate inbound storage, storage picks and the dispatch of stored pallets.
- Providing general administrative support across the transport operation as required.
About You
We are looking for someone who is organised, reliable and confident working in a busy transport environment. You will be comfortable communicating with a wide range of people and able to manage competing priorities while maintaining a high level of accuracy. You’ll ideally have:
- Previous experience in transport, logistics or administration.
- Excellent communication and customer service skills.
- Strong organisational and time-management abilities.
- Good attention to detail and accuracy.
- The ability to investigate problems and find practical solutions.
- Confidence communicating with drivers, customers, depots and colleagues.
- Good IT skills and the ability to learn new systems quickly.
- The ability to remain calm and professional in a fast-paced environment.
- A proactive approach and willingness to support the wider team.
Why Join Us
This is an excellent opportunity to join a busy and established transport operation where no two days are the same. You'll have the opportunity to develop your knowledge of transport and logistics while working as part of a supportive and collaborative team. If you're organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.
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Transport Administrator in Abingdon employer: Workchain
As a leading player in the vehicle aftermarket based in Tamworth, we pride ourselves on fostering a supportive and dynamic work environment for our HGV Class 1 Drivers. With competitive pay rates ranging from £19 to £27 per hour and weekly payments, we offer not only financial stability but also opportunities for professional growth within the automotive sector. Our commitment to safety and excellence ensures that you will be part of a team that values your contributions and prioritises your well-being.
