Strategic Account Manager

Location: Hybrid, based in Milton Keynes office 1 day a week + regular client travel

Terms: Full time, permanent

Team: Sales

Reporting to: VP, Sales

Salary: £65K - £80K base + variable: 50% of base

About WorkBuzz

WorkBuzz helps organisations thrive through change by bringing clarity without complexity to how they listen, learn, and act. Our AI-powered platform makes it easy for mid and large-sized companies to gather real-time employee feedback, uncover what truly matters, and focus on the actions that drive engagement, performance, and retention. Trusted across industries, we combine smart technology with a human approach - helping leaders make better decisions, faster. With £12.5m funding raised and growing quickly, WorkBuzz is shaping the future of employee listening, and we’re looking for mission-driven people to join us!

The Role

This role is all about shaping high‑impact partnerships with key client accounts. You will work closely with senior and executive stakeholders, uncover what truly drives their organisation, and position WorkBuzz as an essential strategic partner that helps them solve real business challenges. You will lead big, future‑focused conversations, turn platform insights into compelling executive stories, and open up new strategic opportunities that push both the client and our relationship forward. You will own net revenue retention and drive growth across your portfolio by spotting opportunities, expanding into new areas, and keeping relationships strong and healthy. You will champion your clients internally, influencing product direction and go‑to‑market strategy with what you learn on the ground. Along the way, you will help amplify client success through case studies, events, and thought leadership, working closely with cross‑functional teams to align around innovation, value, and lasting impact.

Key Responsibilities

• Strategic Relationship Leadership
  • Act as the senior strategic partner for key clients, building trusted, high‑impact relationships with executive and senior stakeholders to fuel long‑term partnership growth.
  • Develop a deep understanding of each client’s priorities, workforce challenges, and strategic ambitions to position WorkBuzz as an essential long‑term partner.
  • Build strong, multi‑level stakeholder networks using structured account mapping and thoughtful engagement across functions, divisions, and regions.
  • Lead strategic client conversations that elevate the value of the platform and connect WorkBuzz to broader organisational goals such as employee experience, engagement, and performance.
  • Champion the client voice internally, ensuring their insight drives product innovation, service evolution, and strategic decision‑making.
• Account Growth and Expansion
  • Own a portfolio of strategic accounts, with responsibility for net revenue retention, expansion revenue, and long‑term growth.
  • Identify and activate new opportunities through upsell, cross‑sell, and expansion into additional business units, divisions, or markets.
  • Build and deliver account growth plans that align WorkBuzz capabilities with evolving client needs and business priorities.
  • Lead renewal and expansion discussions, demonstrating value and future potential to maximise retention and growth.
  • Track account health and engagement signals to proactively manage risk, strengthening partnerships before issues arise.
• Strategic Value and Executive Engagement
  • Lead Executive Business Reviews that focus on outcomes, insight, and opportunity, not just operational reporting.
  • Translate platform and engagement data into clear, strategic narratives that inform decision‑making and demonstrate measurable value.
  • Facilitate discovery and planning sessions that uncover new initiatives, organisational priorities, and opportunities for platform expansion.
  • Position WorkBuzz as a pivotal partner in driving employee engagement and organisational performance strategies.
• Client Advocacy and Market Influence
  • Drive client involvement in case studies, awards, testimonials, and reference programmes to showcase success and boost brand credibility.
  • Encourage senior client engagement in events, thought leadership activities, and peer networks to deepen partnerships and broaden visibility.
• Cross‑Functional Collaboration
  • Partner closely with Product, Marketing, and Customer Success leaders to ensure real client insight shapes roadmap development, innovation, and go‑to‑market strategy.
  • Act as the strategic connector between clients and internal teams, ensuring seamless alignment around growth opportunities and the delivery of clear, sustained value.

About You

• 5+ years of progressive client account management experience, with a strong track record of building senior stakeholder relationships and delivering meaningful account growth.
• Experience in HR or HR tech, giving you the insight and language to engage confidently with our core client base.
• Naturally credible and engaging, with a genuine enthusiasm for building strong networks and long‑term relationships.
• Commercially sharp, comfortable owning revenue targets, and consistently focused on delivering against them.
• Strategic thinker who can connect customer needs to product capability and shape opportunities that deliver real value.
• Curious and innovative, willing to test ideas, iterate quickly, and collaborate with others to create new approaches and playbooks.
• Confident leading high‑impact client meetings and business reviews, bringing presence, clarity, and senior‑level gravitas.
• Highly organised, disciplined in using internal systems (CRM, CS platforms), and reliable in following internal processes.
• Comfortable and confident using AI tools to enhance productivity, insight generation, and client engagement.
• Willing and able to travel for in‑person meetings, events, and relationship‑building opportunities.

Our Culture and Values

We seek people who chime with our values and demonstrate, in their own way, behaviours that bring them to life. We’re not looking for one “type” of person - we value individuality and diversity. What matters most is that candidates demonstrate behaviours that support success in-role and make our culture thrive.

• Aspire Higher - We set BIG goals, embrace growth and challenge limits. Reaching for new possibilities, we are curious and continuously learning; if there’s a better way, we’ll find it.
• Own with Impact - We take ownership and hold ourselves accountable, focused on creating meaningful impact. We lean in and own it with purpose and passion.
• Energised by Challenge - We never stand still! We approach challenges with energy and resilience. We thrive on the tough stuff, embracing change as a constant.
• Trust in Action - We build trust through our expertise and through consistent, high-quality delivery. With transparency, reliability and authenticity at our core, we act with integrity and do what we say, delivering on our promises.
• Win Together - We are fuelled by collaboration. We elevate each other, our clients and our partners showing up in meaningful ways. Sharing in success, we celebrate every victory - big or small.

Why you’ll love working at WorkBuzz

• Our culture – WorkBuzz is fast‑paced, dynamic and rewarding. Everyone has a voice and the smartest idea wins.
• Clear purpose – be part of building something which matters.
• Be the best you can be – we will invest in your development and help you grow.
• Competitive compensation, share options, private health insurance and a range of other benefits.
• Flexible/ hybrid working – the opportunity to split your time between home working and our Milton Keynes office.

We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive. We welcome applicants from all walks of life and our hiring decisions are based on merit - regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status. If you need any adjustments or support during the recruitment process, please don’t hesitate to let us know. We’re here to ensure a fair and accessible experience, removing barriers that may impede someone’s progress based on their unique circumstances.