At a Glance
- Tasks: Own and develop top client accounts, ensuring high-quality delivery and engagement.
- Company: Join WorkBuzz, a fast-growing tech company transforming employee listening with AI.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Be part of a mission-driven team with a focus on innovation and collaboration.
- Why this job: Make a real impact by shaping client experiences and driving success in a dynamic environment.
- Qualifications: Experience managing complex enterprise accounts and a passion for client success.
The predicted salary is between 60000 - 70000 € per year.
Location: Milton Keynes – based in office 1 to 2 days a week (hybrid)
Hours: Full time
Reporting to: Head of Client Success
Salary: £60K - £70K + variable (15% of base OTE)
About WorkBuzz
WorkBuzz was founded in 2018, has raised £12.5m funding and has 400 clients, including iconic brands like Five Guys, Butlins and Virgin. Our mission is to lead a new era of employee listening: AI-first, beyond surveys and turning employee voice into competitive advantage. Our AI-powered platform makes it easy for mid and large-sized companies to gather real-time employee feedback and uncover what truly matters. Our new AI-native product Dialogue launches us into operational listening, putting employee listening in the hands of operational leaders – where decisions are made and change actually happens. Trusted across industries, we combine smart technology with a human approach – helping leaders make better decisions, faster. We’re growing fast and looking for mission-driven people to join us!
The Role
We believe that great client experiences are the foundation of long‑term success. Reporting directly to the Head of Client Success, you will play a key role in owning and developing our top clients, shaping strong outcomes through high‑quality delivery, platform expertise, and thoughtful client engagement. This is a senior, hands‑on role suited to someone experienced in managing complex, enterprise‑level accounts, with a clear focus on driving Net Revenue Retention (NRR). You will operate across both strategy and execution, working closely with colleagues across Client Success, Strategic Accounts, Product and CX to ensure clients adopt the platform effectively and realise meaningful value from day one. The role goes beyond traditional enterprise CS: you will help build and scale the processes, frameworks and operating rhythms needed for us to succeed in the enterprise space, in an environment that is dynamic and evolving.
Key Responsibilities
- Strategic Account Ownership
Sr Client Success Manager in Milton Keynes employer: WorkBuzz
At WorkBuzz, we pride ourselves on being an exceptional employer that champions innovation and employee engagement. Our hybrid work model in Milton Keynes allows for flexibility while fostering a collaborative culture where your contributions directly impact our mission to revolutionise employee listening. With competitive salaries, a commitment to professional development, and the opportunity to work with renowned brands, joining our team means being part of a dynamic environment that values your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Client Success Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show up with questions that demonstrate your interest in their mission and values. It’s all about making a genuine connection!
✨Tip Number 3
Practice your pitch! You need to be able to articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror until you feel confident and natural.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them of your great fit for the role.
We think you need these skills to ace Sr Client Success Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Sr Client Success Manager. Highlight your experience with enterprise-level accounts and any relevant achievements that showcase your ability to drive Net Revenue Retention.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your skills align with our mission at WorkBuzz. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WorkBuzz
✨Know Your Stuff
Before the interview, dive deep into WorkBuzz's mission and their AI-powered platform. Familiarise yourself with their key clients and how they leverage employee feedback. This will not only show your genuine interest but also help you articulate how your experience aligns with their goals.
✨Showcase Your Client Success Skills
Prepare specific examples from your past roles where you've successfully managed complex accounts or improved client satisfaction. Highlight your strategies for driving Net Revenue Retention (NRR) and how you’ve engaged clients to ensure they see value from the products.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about WorkBuzz’s approach to client success and how they measure the impact of their AI-native product. This demonstrates your strategic thinking and eagerness to contribute to their mission.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills in real-time. Think about challenges you’ve faced in previous roles and how you navigated them. This will showcase your ability to think on your feet and adapt in a dynamic environment.
