Product Manager, Dialogue in Milton Keynes

Location: Milton Keynes, based in office 2 days a week (hybrid)

Hours: Full time

Reporting to: Head of Product

Salary: £60K - £75K + benefits

Key Responsibilities

• Own the product roadmap for Dialogue, with clear priorities grounded in customer evidence, usage data, and business outcomes.
• Balance speed with focus, ensuring product does not become a bottleneck for delivery.
• Work closely with our CEO and CTO, informing product decisions, trade‑offs, and sequencing.
• Lead continuous customer discovery through interviews, data & usage analysis, and jobs‑to‑be‑done thinking.
• Replace gut‑feel feature requests with evidence‑led insights.
• Validate ideas using prototypes and AI‑supported tooling before engineering investment.
• Translate strategy into clear specifications, business logic, acceptance criteria, and prioritised backlogs.
• Ensure engineering teams have clarity and context, minimising rework and decision reversal.
• Work closely with design and engineering to ship iteratively and learn fast.
• Act as a product champion in sales and customer conversations, confidently demoing Dialogue and shaping solutions that solve real customer problems.
• Identify gaps for key accounts and help land and expand enterprise relationships.
• Own early‑stage product marketing, including release narratives, enablement materials, ROI stories, and competitive positioning until the product reaches scale.
• Design in‑product customer success flows that guide users to value, approaching this AI‑first.
• Explore and define integrations, including Fin.ai, ensuring clear business cases and scoped requirements.
• Reduce dependency on headcount growth by scaling value delivery through product.
• Take ownership of the Customer Advisory Board for Dialogue.
• Contribute to how product practice evolves at WorkBuzz, bringing what you learn on Dialogue back into the wider function.

Requirements for the Role

• Proven experience as a Product Manager in a scale‑up or high‑growth environment.
• Experience launching or scaling B2B SaaS products.
• Demonstrated success working with engineering teams to ship products iteratively.
• Experience building or launching AI‑enabled products and features.
• Strong exposure to customer‑facing work including sales, demos, and discovery.
• Product marketing, including positioning and GTM enablement.
• Background in product‑led growth or commercial product strategy (desirable).
• Successfully launched multiple early‑stage products (desirable).
• Experience in employee experience, analytics, or insight platforms (desirable).

Skills and Knowledge

• Strong product judgement under uncertainty.
• Comfortable using data to support decision‑making and extract insight from product analytics and tooling such as PostHog.
• Confident prioritising ruthlessly and communicating trade‑offs.
• Able to connect customer problems to business value and technical execution.
• Clear and persuasive communicator across technical and non‑technical audiences.

Ways of Working and Mindset

• AI‑first thinker, coding and building products in your spare time, actively experimenting with new tools.
• Entrepreneurial and action‑oriented – you’ll be joining a fast‑paced team, working closely with our CEO.
• Willing to move fast, test ideas, learn, and iterate.
• Comfortable with ambiguity and building while the plane is in the air.
• Bring energy, ownership, and a strong sense of accountability.

Equal Opportunity Statement

We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive. Our team is stronger when it is diverse and inclusive. We welcome applicants from all walks of life and our hiring decisions are based on merit - regardless of age, disability, race, religion or belief, sex, gender, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partnership status. If you need any adjustments or support during the recruitment process, please do not hesitate to let us know. We’re here to ensure a fair and accessible experience, removing barriers that may impede someone’s progress based on their unique circumstances.