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For Companies At a Glance
- Tasks: Lead engaging training sessions and develop comprehensive educational materials for our innovative platform.
- Company: Workato simplifies technology, helping businesses streamline operations with an AI-powered orchestration platform.
- Benefits: Enjoy a flexible work culture, vibrant environment, and numerous perks for work-life balance.
- Why this job: Join a fast-growing company recognised by Forbes and Business Insider, making a real impact in tech education.
- Qualifications: 5-7 years in technical instruction or consulting, with hands-on iPaaS experience and strong communication skills.
- Other info: Be the first hire in Europe, shaping the future of our training business!
The predicted salary is between 36000 - 60000 £ per year.
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
Responsibilities
- We are looking for an exceptional Senior Technical Instructor/Trainer, Orchestrate to join the Education and Training team. This is a key role as the first hire in Europe dedicated to building and scaling Workato’s training and education business across the region, working closely with cross business functions to create, execute and operationalize instructor-led training focusing on product training, both virtually and in-person for customers and partners.
- This role requires a deep understanding of integration technologies, excellent communication skills, and a passion for teaching and empowering others. The ideal candidate will have hands-on experience with iPaaS solutions and a proven track record of successful training and certification delivery.
In This Role, You Will Also Be Responsible To
- Education Program Development and Strategy: Design and develop comprehensive training materials, including presentations, hands-on labs, and documentation, tailored to various skill levels (beginner to advanced). Create engaging and interactive training modules on our Workato Academy that covers all aspects of our Workato Orchestration platform, including setup, configuration, integration, and troubleshooting. Collaborate with instructional designers and subject matter experts to ensure ongoing alignment to the programs.
- Training Delivery: Conduct in-person and virtual training sessions for customers, partners, and internal teams. Provide hands-on demonstrations and practical exercises to ensure participants gain a thorough understanding of the Workato Orchestration platform. Adapt training delivery methods to suit different learning styles and technical backgrounds.
- Certification Program Management: Develop and maintain a certification program for our Workato Orchestration platform, including creating certification exams and assessments. Administer certification exams and evaluate participants' performance to ensure they meet the required standards. Continuously update certification content to reflect new features and updates to the Workato Orchestration platform.
- Technical Support and Guidance: Provide technical support and guidance to training participants during and after training sessions. Assist clients and partners in troubleshooting and resolving integration issues related to the Workato Orchestration platform.
- Continuous Improvement: Maintain and update training materials in response to product updates, or changes in curriculum to stay in alignment with adjacent training in different formats. Gather feedback from training participants and stakeholders to continuously improve training content and delivery methods. Stay up-to-date with the latest trends and advancements in iPaaS and integration technologies to ensure training materials remain current and relevant.
Requirements
- 5-7+ years of experience in any of the following at a SaaS/iPaaS company: Technical Instruction, Solutions engineering or consulting (pre or post sales), Customer-facing professional services.
- Hands-on experience with iPaaS platforms such as MuleSoft, Dell Boomi, TIBCO, or similar.
- Experience in standing up new teams and/or programs.
- Strong understanding of integration concepts, APIs, web services, and data transformation.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in delivering technical training and certification programs, preferably in the field of cloud integration or iPaaS.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Ability to work independently and as part of a team, with a proactive and self-motivated approach.
- Relevant certifications in iPaaS or related technologies are a plus.
Soft Skills / Personal Characteristics
- Authentic charisma and infectious enthusiasm for Workato’s product.
- Confidence in answering live customer questions.
- Consistently delivers high-quality live presentations, education delivery, audience management.
- Addressing learners of widely differing technical aptitudes and comfort levels.
- This role will offer classes in English. Native or significant mastery in English is required.
Senior Technical Instructor employer: Workato
Contact Detail:
Workato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Instructor
✨Tip Number 1
Familiarise yourself with Workato's platform and its features. Understanding the intricacies of their iPaaS solutions will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Workato on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to showcase your teaching skills through mock training sessions. Being able to demonstrate your ability to convey complex technical concepts clearly will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in integration technologies and iPaaS. Showing that you are proactive about continuous learning will resonate well with Workato's innovative culture.
We think you need these skills to ace Senior Technical Instructor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical instruction and iPaaS platforms. Use keywords from the job description to demonstrate that you meet the qualifications and have the necessary skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for teaching and your understanding of integration technologies. Mention specific experiences that align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, consider including examples of how you've effectively conveyed complex technical concepts in previous positions. This could be through training sessions, presentations, or customer interactions.
Highlight Continuous Improvement Efforts: Discuss any initiatives you've taken to improve training materials or processes in your past roles. This shows your commitment to ongoing development, which aligns with Workato's focus on continuous improvement.
How to prepare for a job interview at Workato
✨Showcase Your Technical Expertise
As a Senior Technical Instructor, it's crucial to demonstrate your deep understanding of integration technologies. Be prepared to discuss your hands-on experience with iPaaS platforms like MuleSoft or Dell Boomi, and share specific examples of how you've successfully delivered training in the past.
✨Prepare Engaging Training Materials
Since you'll be responsible for developing training content, think about how you can present complex concepts in an engaging way. Bring samples of your previous training materials or outline ideas for new modules that could enhance the Workato Academy.
✨Adaptability is Key
Workato values flexibility, so be ready to discuss how you adapt your training methods to suit different learning styles. Share experiences where you've successfully tailored your approach to meet the needs of diverse audiences.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement by discussing how you gather feedback from training participants and use it to refine your content. Mention any strategies you've implemented in the past to keep your training materials up-to-date with industry trends.
