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For Companies At a Glance
- Tasks: Drive partner success and scale operations for a leading enterprise orchestration platform.
- Company: Join Workato, a top-rated tech company transforming business opportunities globally.
- Benefits: Enjoy a vibrant work culture, competitive salary, and flexible remote work options.
- Why this job: Make a real impact by empowering partners and enhancing customer experiences.
- Qualifications: Experience in SaaS, partner success, and strong relationship-building skills required.
- Other info: Fully remote role with opportunities for travel and career growth.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
About the Role
We’re looking for an experienced Principal Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success. This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice. Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed. This role will be critical in building and scaling the global Partner Success department – creativity and hard work, combined with relevant (and successful) experience are essential.
Location: Anywhere in EMEA (fully remote except for required travel)
Travel: Estimated at 25%, but may vary higher/lower as needed
Language: Fluency in English required
Responsibilities
- Own a portfolio of Workato partners and drive them to achieve two primary goals:
- Scale & mature your partners’ Workato practice
- Deliver consistently high-quality outcomes for our joint customers
To achieve these two goals, some of the primary day-to-day activities may include:
- Scale & mature their Workato practice (the “Program Perspective”)
- Build strong relationships with key leaders within your Partner organizations
- Act as a strategic advisor to your partners
- Help your partners navigate Workato’s internal process
- Deliver consistently high-quality outcomes for our joint customers (the “Project Perspective”)
- Help partners win key deals
- Monitor all projects led by your Partner
- Ensure close alignment between your Partners and the account teams
- Act as an internal expert & advocate for your Partners
- Identify & track potential opportunities to bring your Partners into and coordinate with other internal teams
- Advocate for what your Partners need from Workato
Secondary responsibilities (~30% of your time)
- Guide internal teams on Partner Success processes & ensure compliance
- Rollout new programs/processes and ensure key audiences are informed
- Support leadership with department building & other activities
- Ensure system compliance for data cleanliness & analysis
- Support other Partners outside your core portfolio
- Build strong relationships with internal teams & leaders
- Stay up to date on Workato Product offerings & positioning
Skills & Experience Needed
A Mix of the following experience is required:
- Deep experience & track record of success in an Enterprise SaaS environment
- Strong Professional Services experience
- Experience working with or within Partner organizations in an Enterprise SaaS environment
- Technical experience/background in iPaaS / Enterprise Orchestration
- Consulting experience
- Program design/rollout/change management experience
- Data analysis & usage experience
Skills
- Excellent at execution
- Strong work ethic
- Attention to detail
- Communication skills
- Relationship Building
- Learning ability
- Creativity
- Logical Decision Making
- Collaboration
- Comfortable with ambiguity
Senior Partner Success Manager New London, United Kingdom employer: Workato Inc
Contact Detail:
Workato Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Partner Success Manager New London, United Kingdom
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Senior Partner Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on enterprise orchestration and partner success. This will demonstrate your knowledge and passion for the field.
✨Tip Number 3
Prepare for interviews by researching Workato’s culture and values. Understand their approach to partner success and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our vibrant team.
We think you need these skills to ace Senior Partner Success Manager New London, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Partner Success Manager role. Highlight your relevant experience in Enterprise SaaS and partner management, and show us how you can drive success for our partners.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've scaled partner practices or delivered high-quality outcomes in previous roles. Numbers and results speak volumes!
Be Authentic: Let your personality shine through in your application. We’re looking for team players who are innovative and creative, so don’t be afraid to show us what makes you unique and how you align with our culture.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to get to know you!
How to prepare for a job interview at Workato Inc
✨Know Your Partners
Before the interview, research Workato's partner ecosystem. Understand the key players and their roles within the enterprise SaaS landscape. This will help you demonstrate your knowledge and show that you're ready to act as a strategic advisor.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in managing partner relationships and driving results. Be ready to discuss how you've scaled delivery practices or navigated complex projects, as these experiences are crucial for the role.
✨Emphasise Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with partners and internal teams in the past, especially during challenging situations.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to solve complex problems or manage escalations. Be ready to share these stories, focusing on your logical decision-making process and how you prioritised tasks to achieve successful outcomes.
