Senior Partner Success Manager New London, United Kingdom

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

About the Role

We’re looking for an experienced Principal Partner Success Manager to join our Partner Success department as the first regional hire in EMEA. This person will bring strong Services and/or Partner experience, and will operate at a high level very quickly. This role will report to the Director & Global Head of Partner Success.

This person will own a portfolio of Partners from a Services/delivery perspective and act as their strategic advisor. They will drive scale and maturity to help their Partners deliver high-quality results for our customers while expanding their Workato practice.

Internally, this person will work with other partner functions (Partner Sales, Enablement, Experience, Operations) and key teams at Workato (Sales, Customer Success, and Professional Services). Externally, this person will work with partner leaders (executives, practice owners, technical leads, project managers, etc), and will also interact directly with prospective & existing customers as needed.

This role will be critical in building and scaling the global Partner Success department – creativity and hard work, combined with relevant (and successful) experience are essential.

Location: Anywhere in EMEA (fully remote except for required travel)

Not required but nice to have: London or Barcelona (these are two of Workato’s EMEA offices)

Not required but nice to have: fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc)

Travel: Estimated at 25%, but may vary higher/lower as needed

Language: Fluency in English required

Responsibilities

Primary responsibilities (~70% of your time)

• Own a portfolio of Workato partners and drive them to achieve two primary goals:

• Scale & mature your partners’ Workato practice - specifically, you will guide many of Workato’s highest priority partners (GSIs, large SIs, and priority boutique SIs)
• Deliver consistently high-quality outcomes for our joint customers

To achieve these two goals, some of the primary day-to-day activities may include:

• Scale & mature their Workato practice (the “Program Perspective”)
• Build strong relationships with key leaders within your Partner organizations
• Act as a strategic advisor to your partners:

• Advise on practice/org structure, key offerings, and end-to-end Services methodology/related motions
• Help your partners navigate Workato’s internal process (certifications, co-delivery motions, Product updates, etc)

• Work with Partner Sales to guide partners to deliver high-quality & compelling proposals (validate proposals, align with internal teams on co-delivery plans, etc)
• Monitor all projects led by your Partner: Support any escalated/Red/Yellow projects, ensure metrics are tracked and reported, etc