Forward Deployed Engineer New London, United Kingdom

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

Responsibilities:

• We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.
• In this role, you will be responsible for designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviours.
• This role requires a deep understanding of AI/ML technologies, integration, automation experience and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.
• Implement agent-based AI solutions using the Workato Agentic AI platform.
• Develop advanced prompting, memory management, and behaviour-planning techniques to enable LLMs and agents to reliably author and execute complex workflows.
• Act as a technical solutions expert with strong aptitude in troubleshooting and analysing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
• Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
• Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
• Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritising exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.
• Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.
• Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
• Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
• Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
• Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements:

• BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
• A total of 4+ years of relevant experience in design, development, and implementation.
• Proven experience in AI engineering, with a focus on agent-based systems.
• Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.
• Knowledge of implementing integration projects is essential.
• Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
• Strong working knowledge of APIs—RESTful, SOAP/XML.
• Solid understanding of data structures—JSON.
• Sound knowledge of any RDBMS/NoSQL.

Nice to have:

• Hands-on experience with any of the following: Java, Python, or Ruby.
• Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools.
• Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure.
• Experience with Workato.
• Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo.

Soft Skills / Personal Characteristics:

• Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact.
• Strong critical thinking, analytical skills with an entrepreneurial and proactive mindset.
• Ability to effectively prioritise tasks and manage time, even under high-pressure situations.
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
• Fast learner who can independently conduct extensive research, and synthesise ideas, information and options quickly.
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.

Workato fosters an environment where diversity is celebrated and employees feel a sense of community and belonging. Our ability to win together as a team and to better each other is strengthened through our global perspectives, cultures, and identities.