At a Glance
- Tasks: Provide top-notch support to partners and assist with product quality testing.
- Company: Join Workana, the largest remote work platform in Latin America.
- Benefits: Enjoy competitive pay, flexible hours, and 24 days holiday plus bank holidays.
- Other info: Remote-first role with opportunities for learning and career growth.
- Why this job: Be part of a dynamic team supporting global brands like Formula 1 and Disney.
- Qualifications: 2+ years in SaaS support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.
About Our Client
Nuweb Group is a global event technology partner, helping ticketing providers and event organizations scale with confidence. They’re a fast-growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice. Its mission is bold: To be the Ticketing Engine of the World. That means building infrastructure that solves complex ticketing challenges and creates unforgettable fan experiences. They operate seamlessly across borders and time zones, moving quickly, innovating constantly, and pushing boundaries.
Role Overview
They are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners. This role is primarily responsible for delivering high-quality partner support, ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours. Working primarily between 2:00pm and 10:00pm UK time (flexible within this window), you will extend Nuweb operational coverage beyond standard UK hours and act as a key operational bridge between the partners, Partner Success, Product, and Engineering Teams. In addition to daily partner support, you will assist with on-boarding new partners and contribute to product quality through structured testing and issue validation. This is a customer-facing, technically confident role requiring strong troubleshooting ability, clear communication, and attention to detail.
Responsibilities
- Partner Support (Primary Responsibility)
- Provide first-line partner support to USA and LATAM partners.
- Respond to partner queries professionally via ticketing systems, email, and calls.
- Help partners understand system features, workflows, and best practices.
- Troubleshoot reported issues and reproduce bugs in a structured manner.
- Gather evidence, document findings clearly, and elevate technical issues to developers when required.
- Ensure all interactions are accurately logged in internal systems.
- Maintain high service standards aligned with internal SLAs.
- Partner On-boarding
- Support the Partner Success team with on-boarding new partners.
- Deliver system walkthroughs and training sessions where required.
- Assist partners in understanding configuration options and operational workflows.
- Help accelerate customer adoption and reduce time-to-value.
- Proactively identify opportunities for partners to optimize workflows and improve system utilization.
- Contribute to documentation and knowledge base improvements.
- QA & Product Quality Support (Secondary Responsibility)
- Assist the QA team with manual testing of web and mobile applications.
- Execute structured test cases and validate bug fixes.
- Reproduce and clearly document customer-reported issues.
- Identify usability gaps and opportunities for product improvement.
- Contribute to maintaining high product quality standards.
Required Qualifications
- 2+ years experience in SaaS product support, technical support, or a similar role.
- Experience in manual software testing.
- Strong troubleshooting and analytical thinking skills.
- Ability to reproduce issues and document bugs clearly and accurately.
- Strong written and verbal communication skills, with the ability to liaise effectively with diverse stakeholders.
- Excellent organisational skills and attention to detail.
- Experience collaborating with cross-functional teams (Product, QA, Engineering).
- High proficiency in Google Workspace, Microsoft Office Suite, and project management tools.
- Comfortable working independently during afternoon/evening hours.
Nice to Have
- Native or fluent-level Spanish and English (written and spoken).
- Familiarity with ticketing or event technology platforms.
- Knowledge of web technologies (HTML, JavaScript, CSS).
- Experience using tools such as Linear, Jira, Zendesk, or similar.
- Previous on-boarding or product training experience.
Working Hours
UK-based (remote-first). Primarily 2:00pm - 10:00pm UK time (flexible within this window). Designed to support USA and LATAM business hours. Occasional in-person team meetups (minimum twice per year).
Benefits
- Competitive salary and role progression opportunities.
- 24 days holiday + bank holidays (increasing with tenure).
- Flexible working arrangements.
- Learning and development opportunities.
Technical Partner Support & QA Specialist employer: Workana
At Workana, we pride ourselves on being a leading remote work platform that champions flexibility and professional growth. As a Technical Partner Support & QA Specialist, you will thrive in a dynamic environment that not only offers competitive compensation but also fosters collaboration and innovation, particularly within our exciting partnership with Nuweb Group. With opportunities for learning and development, along with a supportive work culture, you'll be empowered to make a meaningful impact while enjoying the benefits of remote work tailored to your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Partner Support & QA Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a role like the Technical Partner Support & QA Specialist. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Nuweb Group and their mission to be the Ticketing Engine of the World. Understand their products and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your troubleshooting skills! Since this role requires strong analytical thinking, try solving some common technical issues or bugs. Being able to demonstrate your problem-solving abilities during an interview can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Workana and Nuweb Group. Let's get you that dream job!
We think you need these skills to ace Technical Partner Support & QA Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Partner Support & QA Specialist role. Highlight your relevant experience in SaaS product support and manual testing, as well as any specific skills that match the job description.
Show Off Your Communication Skills:Since this role involves a lot of partner interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you’d communicate with partners.
Highlight Your Troubleshooting Experience:We want to see your problem-solving abilities! Include examples of how you've successfully troubleshot issues in previous roles. This will show us that you can handle the technical challenges that come with the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Workana
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on your SaaS product support and manual testing knowledge, as well as any relevant web technologies like HTML, JavaScript, and CSS. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this role involves liaising with diverse stakeholders, practice clear and concise communication. Prepare to discuss how you've effectively communicated with partners in the past, especially when troubleshooting issues or providing support.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples where you've successfully resolved partner queries or reproduced bugs. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage multiple tasks and maintain attention to detail. Discuss how you keep track of partner interactions and document findings clearly. This will show that you're well-prepared for the demands of the role.
