At a Glance
- Tasks: Assist passengers with check-in, baggage processing, and boarding at Stansted Airport.
- Company: Join Blue Handling, a key player in ground services for Ryanair.
- Benefits: Enjoy 26 days of leave, full training, and discounts at the airport.
- Other info: Flexible shifts around flight schedules with regular promotion opportunities.
- Why this job: Kickstart your aviation career with exciting opportunities and growth potential.
- Qualifications: No experience needed; just bring your motivation and customer service skills.
The predicted salary is between 27922 - 27922 £ per year.
LOCATION: Stansted Airport
SHIFT PATTERN: Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off)
HOURS: Full Time Permanent
PAY: £27,922 per annum
Blue Handling provides Ground Handling services to Ryanair at its largest European base and are currently recruiting Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport. These roles are all full-time and permanent positions. No previous airport or aviation experience is required – our fantastic training team will prepare you for your new role with both classroom and practical training. This role is ideal if you want to kickstart your career in aviation.
Please note this is a shift-based role with shifts around our busy flight schedule that will include early starts, late finishes and weekends, including bank holidays.
Requirements
- Assisting and guiding passengers at the check-in area
- Baggage processing
- Boarding of passengers onto their respective flights
- Provision of passenger assistance, handling customer complaints and other duties as assigned
- Able to provide excellent customer service to our passengers
- Self-starter, motivated and a team player
- Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
- Ability to work in a fast-paced environment
- Minimum age 18
Benefits
- 224 Hours leave per year (Equivalent of 26 Days)
- Full training and uniform supplied
- Regular promotion opportunities before each new season (due to projected growth)
- Discounted airport shopping, food and beverage with a Stansted Airport ID
- Free staff car parking
- Discounted commuter travel for public transport
- Cycle to Work scheme
As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass. Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID.
Apply today for an immediate interview and a start date to suit you!
Customer Service Agent (CSA) in Stansted employer: Workable
Blue Handling is an exceptional employer, offering a dynamic work environment at Stansted Airport where you can kickstart your career in aviation. With comprehensive training provided, generous leave entitlements, and regular promotion opportunities, employees are supported in their professional growth while enjoying unique benefits such as discounted airport shopping and free staff parking. Join our dedicated team and be part of an exciting journey in the heart of ground operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent (CSA) in Stansted
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workable. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workable before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent (CSA) in Stansted
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workable:Your cover letter is your chance to shine! Tell us why you want to work at Workable specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workable!
How to prepare for a job interview at Workable
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
