At a Glance
- Tasks: Lead change management for a global software transformation, engaging teams across multiple regions.
- Company: Civica, a GovTech champion improving public services worldwide.
- Benefits: 25 days annual leave, pension contributions, health cash plan, and volunteering days.
- Other info: Join a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact on citizens' lives through innovative technology solutions.
- Qualifications: Experience in change management and strong stakeholder engagement skills required.
The predicted salary is between 60000 - 80000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
This is an exciting opportunity to play a leading role in one of Civica's key global transformation programmes. As Change Manager, you'll be responsible for driving the people side of our Certinia PSA implementation, ensuring colleagues across multiple regions are engaged, prepared and supported through the transition to new systems, processes and ways of working. Working closely with programme leadership, implementation partners, business leaders and subject matter experts, you'll shape and deliver the change strategy, helping maximise adoption, minimise disruption and ensure long-term success from the investment. This role is ideal for an experienced change professional who thrives in complex transformation environments and enjoys influencing stakeholders at all levels on a global scale. This is a hybrid role with fully self-managed flexibility to work between your local office and remotely.
Key Responsibilities
- Develop and deliver the change management strategy for the global Certinia PSA programme
- Assess organisational impacts across teams, functions, regions and stakeholder groups
- Create and maintain integrated plans covering communications, engagement, training, readiness and adoption activities
- Partner with programme leadership to ensure change activities are aligned to delivery milestones and business priorities
- Build strong relationships with key stakeholders, sponsors and business leaders across the organisation
- Develop and deliver communication plans that clearly articulate the vision, benefits and progress of the programme
- Support leaders with messaging, stakeholder engagement and change advocacy activities
- Establish feedback mechanisms to understand user sentiment and address concerns proactively
- Coordinate change champion and super-user networks to support adoption and business readiness
- Define and measure readiness criteria ahead of deployment and go-live activities
- Monitor post-go-live adoption, identifying areas requiring additional support or intervention
- Identify change risks and resistance points and implement appropriate mitigation plans
- Provide regular reporting on change progress, stakeholder engagement, readiness and adoption metrics
Requirements
- Proven experience leading change management activities for large-scale business transformation or enterprise technology programmes
- Strong knowledge of change management methodologies, stakeholder engagement, communications and business readiness practices
- Experience conducting impact assessments and translating findings into practical change interventions
- Excellent stakeholder management skills with the ability to influence and build credibility at all levels of an organisation
- Strong communication skills with experience creating engaging communications, presentations and change materials
- Experience supporting training and adoption activities for business users
- Ability to work effectively in a fast-paced, complex programme environment
- Strong organisational skills with the ability to manage multiple priorities and workstreams simultaneously
- Experience measuring adoption, readiness and change outcomes through data and feedback
Desirable
- Experience supporting Certinia PSA, Salesforce or similar enterprise SaaS implementations
- Experience working within global transformation programmes across multiple regions and cultures
- Prosci, APMG Change Management or similar change management certification
- Understanding of professional services operations, including resource management, project delivery, time recording and billing processes
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
Benefits
- ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- ✔ Days of Difference – Up to 3 extra days off for volunteering.
- ✔ Pension Contributions – 5% employer match to support your future.
- ✔ Income Protection – Up to 75% salary cover for long-term illness.
- ✔ Life Assurance – 4x salary tax-free lump sum.
- ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- ✔ Health Cash Plan – Claim back physio, therapies & more.
- ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- ✔ Affinity Groups – Join employee-led communities.
- ✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Change Manager - Global PSA Programme (12 month FTC) in Manchester employer: Workable
Togather is an exceptional employer, recognised as one of the UK's best places to work, offering a vibrant and supportive culture that fosters ambition and high performance. With generous benefits including hybrid working, a substantial holiday allowance, and unique perks like free food and regular team socials, employees are empowered to thrive both personally and professionally. Located in the heart of the live events industry, Togather provides unparalleled opportunities for growth and networking, making it an ideal place for those passionate about creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Change Manager - Global PSA Programme (12 month FTC) in Manchester
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Workable can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Workable; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Workable.
We think you need these skills to ace Change Manager - Global PSA Programme (12 month FTC) in Manchester
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Workable and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Workable's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Workable
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
