At a Glance
- Tasks: Support local authorities with accurate financial and benefits services.
- Company: Civica, a leading GovTech company making a difference worldwide.
- Benefits: 25 days annual leave, private medical insurance, and pension contributions.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on communities while growing your career in a dynamic environment.
- Qualifications: 3 years' experience in Revenues or Benefits and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day.
Why you will love this opportunity as a Revenues, Housing Benefits, Assessment & OnDemand Officer at Civica:
If you know Revenues and Benefits inside out — and you thrive on accuracy, legislation, and delivering real outcomes — this is your opportunity to step into a high-impact OnDemand role with Civica. We’re looking for experienced professionals who can confidently manage Revenues, Housing Benefit, or Financial Assessment work.
As a Revenues, Assessments, Property Inspection or OnDemand Officer at Civica, you’ll play a vital role in supporting Local Authorities to deliver accurate, compliant, and customer-focused financial and benefits services. You’ll be at the heart of Revenues and Benefits operations, helping customers understand their liabilities, entitlements, and payment options while ensuring all work aligns with legislation and best practice. This is a varied and rewarding opportunity where no two days are the same. You’ll use your technical knowledge, attention to detail, and strong communication skills to assess claims, manage accounts, resolve queries, and support effective collection and recovery processes. Whether working on Revenues, Assessments, Property Inspections or within an OnDemand contract, you’ll make a real impact by helping councils deliver essential services efficiently and fairly.
Requirements
- You’ll provide expert revenues and benefits processing services across client contracts, including:
- Assessing and processing Housing Benefit & Council Tax Support claims
- Managing Council Tax & Non-Domestic Rates billing, recovery & enforcement
- Handling overpayments, refunds & payment arrangements
- Preparing cases for court or tribunal
- Responding to customer and stakeholder queries with clarity & confidence
- Ensuring compliance with legislation, policy & DWP guidance
- Identifying irregularities and escalating appropriately
You’ll work within defined client contract parameters, accessing systems (including CIS where appropriate) and delivering services accurately, efficiently, and professionally.
What We’re Looking For
- Minimum 3 years’ experience in Revenues and/or Benefits
- Strong working knowledge of relevant legislation
- Confident decision-maker (liability, recovery, overpayments, arrangements)
- Excellent communication skills — written & verbal
- Comfortable handling complex queries and sensitive situations
- Highly organised, accurate, and deadline-focused
- Strong IT skills and experience using online processing systems
Bonus Points For:
- IRRV qualification
- Multi-system processing experience
- Experience supporting or mentoring colleagues
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction.
Benefits
- Time Off & Work-Life Balance
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
- Financial Well-being & Security
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
- Health & Perks
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers in London employer: Workable
Civica is an exceptional employer that champions the use of technology to enhance public services, making a meaningful impact on communities worldwide. With a strong focus on employee well-being, we offer generous benefits including 25 days of annual leave, private medical insurance, and opportunities for career growth in a supportive and inclusive work culture. Join us in our mission to deliver critical services while enjoying a fulfilling work-life balance and the chance to contribute to positive outcomes for citizens.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues, Housing Benefit, and Financial Assessment OnDemand Officers in London
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Workable, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Workable and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues, Housing Benefit, and Financial Assessment OnDemand Officers in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Workable and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Workable
✨Get to Know Public Sector Values
Before your interview with Workable, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Workable.
