At a Glance
- Tasks: Manage B2B accounts, negotiate payment plans, and drive debt recovery.
- Company: Join Lovey, a top-rated UK finance broker with a vibrant culture.
- Benefits: Competitive salary, bonus opportunities, and structured training.
- Other info: Great career growth potential in a fast-paced environment.
- Why this job: Be part of a high-energy team and develop valuable negotiation skills.
- Qualifications: Experience in fintech or financial services and a target-driven mindset.
The predicted salary is between 30000 - 35000 £ per year.
The Role - Collections Advisor
Salary: £30,000 - £35,000 + Bonus
Location: Central Birmingham, Full Time Office Based
About Lovey
Lovey is a leading UK online finance broker and lender, dedicated to helping SMEs access fast, flexible funding. Since 2016, we’ve supported thousands of businesses through our technology-driven platform and customer-first approach. We’re proud to be one of the UK’s fastest-growing finance companies, a certified Great Place to Work, and to hold an outstanding 4.9★ Trustpilot rating. As we continue to scale, we’re expanding our high-performing collections team and are looking for ambitious individuals to join us.
Requirements
We are looking for a driven and target-focused Credit Controller to join our fast-paced, high-energy team. This is an excellent opportunity for someone who thrives in a performance-driven environment and wants to build strong negotiation and communication skills. You’ll manage your own portfolio of arrears accounts, working directly with business customers to recover outstanding balances and agree sustainable repayment solutions. You’ll be supported with structured training and clear performance expectations to help you succeed in the role.
Key Responsibilities
- Manage a portfolio of B2B customer accounts in arrears
- Proactively contact customers via phone, email, and written communication
- Negotiate payment plans and drive successful debt recovery outcomes
- Work towards and exceed monthly collection targets
- Assess customer situations and apply effective collection strategies
- Accurately record all customer interactions and agreements
- Escalate complex or high-risk cases where appropriate
- Ensure full compliance with financial regulations and internal policies
- Contribute to a high-performance, target-driven team culture
About You
- Experience within the fintech or wider financial services sector, particularly in a lending, brokerage, or SME finance environment in a similar role
- Target-driven mindset with a strong desire to achieve results
- Confident communicator, comfortable handling challenging conversations
- Resilient, motivated, and able to perform under pressure
- Strong organisational skills and attention to detail
- Positive attitude with a willingness to learn and improve
What We’re Looking For
We’re looking for ambitious, energetic individuals who enjoy working towards targets and being part of a high-performance team. If you’re motivated by results and thrive in a fast-paced environment, you’ll fit right in at Lovey.
Collections Advisor in Birmingham employer: Workable
At Lovey, we pride ourselves on being a certified Great Place to Work, offering a vibrant and supportive work culture in the heart of Central Birmingham. Our employees benefit from structured training, clear performance expectations, and ample opportunities for personal and professional growth, all while being part of a high-performing team that values ambition and results. Join us and be part of a rapidly growing company that is dedicated to making a meaningful impact in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Workable. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Workable.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Workable's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Workable
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Workable.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Workable will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Workable employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
