At a Glance
- Tasks: Build strong client relationships and drive digital transformation projects that make a real impact.
- Company: Join a leading digital transformation consultancy with a focus on innovation and social good.
- Benefits: Enjoy flexible working, competitive salary, health perks, and career development opportunities.
- Other info: Dynamic, inclusive culture with excellent growth potential and a commitment to personal development.
- Why this job: Be part of exciting tech4good projects that contribute to a smarter, safer, and greener world.
- Qualifications: 5+ years in client success or digital services, with strong communication and negotiation skills.
The predicted salary is between 56700 - 69300 £ per year.
The Opportunity
Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges. At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.
About Us
Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.
About the role
Informed Solutions partners with leading public sector bodies and large private sector organisations to deliver innovative, high-impact digital transformation programmes. As a Client Relationship Partner, you’ll be at the heart of these exciting initiatives, acting as a trusted advisor who drives client success and business growth. You’ll forge strong, lasting relationships, help clients tackle complex challenges, and provide assurance throughout their journey. Responsible for overall client relationship management, you’ll coordinate teams to ensure smooth delivery, spot opportunities to maximise value, and offer strategic guidance and industry insight that helps clients achieve meaningful outcomes. This role offers flexibility to be based from our Altrincham (Manchester) or Westminster (London) offices, where you’ll be part of a collaborative, high-performing team environment, supported by our hybrid working approach.
Key responsibilities:
- Client Relationship Management: Build trusted, long-term relationships with clients to ensure high satisfaction and continued engagement across high-impact, high-value strategic accounts.
- Account Development: Partner with clients to identify opportunities for new services and solutions that maximise value and return on investment.
- Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation, and best use of data and technology to help clients align digital capabilities with their strategic goals.
- Service Coordination & Delivery: Work closely with delivery leads and engagement directors to align delivery with client expectations and ensure operational success within your accounts.
- Project & Resource Planning: Co-design clear Statements of Work (SOWs) with clients, define scope and outcomes, and secure the right resources.
- Industry Expertise: Actively maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within existing accounts, and ensure solutions align with client objectives and sector strategies.
Key requirements
- At least 5 years’ commercial experience within Client/Customer Success, or similar of digital services and solutions in a professional services environment.
- A strong track record in managing and growing strategic accounts and driving high levels of customer satisfaction.
- Commercial acumen, including experience in developing business cases and crafting impactful, commercially robust solution proposals.
- The ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
- Excellent negotiation, communication and interpersonal skills.
- Able to work under pressure and to short deadlines with a clear sense of priority within a fast-paced and agile environment.
- Punctuality, reliability, and a clear commitment to your role.
Desirable skills
- Government/public sector industry experience is preferred, including the application of the Government Digital Standard.
- Industry certifications such as Certified Scrum Master (CSM), SAFe Agilist, or PRINCE2 Agile.
Key abilities that are necessary for success
- Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
- Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
- Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
- Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
- Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.
We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset. We appreciate that this workplace culture and the level of variety won’t suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions. These shared foundations are important to team cohesion, performance, and mutual personal support. As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.
Benefits
Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits. These can include:
- InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme*
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
*Qualifying period applies
Culture
We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian. We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times. We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and codesign world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important. Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of. We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produces great outcomes for our people, our clients, and our partners.
Client Relationship Partner in Altrincham employer: Workable
Togather is an exceptional employer, recognised as one of the UK's best places to work, offering a vibrant and supportive culture that fosters ambition and high performance. With generous benefits including hybrid working, a substantial holiday allowance, and unique perks like free food and regular team socials, employees are empowered to thrive both personally and professionally. Located in the heart of the live events industry, Togather provides unparalleled opportunities for growth and networking, making it an ideal place for those passionate about creating memorable experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Partner in Altrincham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Workable. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Workable before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relationship Partner in Altrincham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Workable:Your cover letter is your chance to shine! Tell us why you want to work at Workable specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Workable!
How to prepare for a job interview at Workable
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
