Claims Handler - Third Party in Halifax

About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive. That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do. We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started…

Joining the Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards and reporting to the TP Claims Manager as a Third Party Claims Handler you'll be responsible for proactively solving liability, indemnity and quantum problems to help drive down claims spend whilst ensuring injured claimants are fairly compensated. You'll use your motor claims experience as well as excellent communication and negotiation skills to ensure the best service is delivered. You'll be working with a team of highly skilled and successful claims experts as well as our new and innovative, API first claims management system to support in the delivery of a world-leading Claims service to our UK customers while ensuring the business has access to high-quality claims data and fighting fraud. This is a great opportunity for someone who would like to further their claims experience within motor insurance and develop further with a fast-paced and innovative company that likes to do things a little differently.

What you will be doing

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays.
• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
• Work on Personal Injury claims inside and outside of MOJ/OIC portals.
• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

What you will need to be successful

• Strong Claims handling experience in an insurance company - desirably with an Insurtech or Motor Insurance provider.
• Good working knowledge of the MOJ and OIC portals.
• Strong telephone negotiation skills.
• Ability to plan, organise and prioritise own workload.
• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We’re spread throughout the UK and united by our drive to get things done. We’re proud of our company and our culture a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want. You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central Halifax office. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you'll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us.