At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join Ffolkes, a vibrant restaurant with a fun and bold atmosphere.
- Benefits: Earn £12.71 per hour, enjoy flexible shifts, and be part of a supportive team.
- Other info: Join us in building something special and making a real impact in hospitality.
- Why this job: Be part of a dynamic crew where no two days are the same and your ideas matter.
- Qualifications: Experience in a restaurant and a passion for customer service are essential.
The predicted salary is between 25000 - 27000 € per year.
About the role:
- Full-time £12.71 per hour, depending on experience and age
- A mixture of shifts and hours over the week, including evenings and weekends
- Must have experience of working in a Restaurant
About you:
- Exceptional customer service is a must.
- You can talk confidently to the customers about our products, values and history.
- Show your passion for the brand to every customer and convey what makes us unique.
- Deal with hiccups from time to time.
- Practice transparency and use effective communication to deal with curveballs.
- Enjoy the energy and pace of a restaurant.
- Happy to be on your feet all day and shift through the gears when the demand dictates a little more haste.
- Use our systems and structures to deliver A to B.
- You’ll be part of a close-knit crew on a thumbs‑up mission, creating feel‑good experiences, inspiring each other, and delivering standout service with personality and pride.
- Expect to be part of a fast‑moving, idea‑sharing, good‑times team.
- The goal? Be missed when you’re not on shift.
- We’re proud of our space. It’s bold, fun, and a little unexpected, and we want people who treat it like their own.
- Know your products, back your teammates, and speak up when something’s not quite right.
- No two days are the same, and that’s exactly how we like it.
About Us
Ffolkes is part of a bigger family of brands that span hospitality, online ventures, and property development, all driven by a common purpose: to earn trust from everyone we connect with. That includes our team, guests, suppliers, and community. Our hospitality brands are powered by the Norfolk Passport, a loyalty club for locals that gives cardholders 10% off everything we do and gives us the honest feedback we actually want. Good or bad, we’re here to keep improving and raising the bar.
Why We Do What We Do
We’re here for the long haul, and we’re building something special. We want every team member to understand why we do what we do and believe in the journey. If you’re full of ideas, great energy, and a positive approach to life – you’ll fit right in.
Front of House Team Member - Full and Part Time employer: Work With Us
Ffolkes is an exceptional employer that fosters a vibrant and supportive work culture, where every Front of House Team Member is valued for their contributions. With competitive pay, flexible shifts, and a commitment to employee growth, we encourage our team to share ideas and create memorable experiences for our guests. Located in a bold and fun environment, you'll be part of a close-knit crew dedicated to delivering outstanding service while enjoying the dynamic pace of the restaurant industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member - Full and Part Time
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Ffolkes' values, products, and history. When you chat with the team during interviews, show off your knowledge and passion – it’ll make you stand out!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or customer queries. Being able to demonstrate your problem-solving skills will show that you can keep the good vibes flowing, even when things get hectic.
✨Tip Number 3
Be ready to showcase your personality! Ffolkes is all about creating feel-good experiences, so let your unique character shine through in conversations. Whether it’s a cheeky joke or a warm smile, show them you’re the kind of person who brings energy to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our close-knit crew. Let’s make some good times happen together!
We think you need these skills to ace Front of House Team Member - Full and Part Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, we’re all about creating feel-good experiences!
Tailor Your Application:Make sure to tailor your application to the Front of House role. Highlight any relevant experience you have in restaurants and how you’ve dealt with customers in the past. We love seeing how you can bring your unique skills to our team!
Be Honest and Transparent:If you’ve faced challenges in previous roles, share those experiences! We appreciate transparency and want to know how you handled hiccups. It shows us that you can communicate effectively and deal with curveballs like a pro.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Work With Us
✨Know Your Stuff
Before the interview, make sure you’re familiar with Ffolkes’ menu and values. Being able to confidently discuss their products and what makes them unique will show your passion for the brand and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered exceptional customer service. Think about times when you dealt with difficult situations or hiccups, and how you communicated effectively to resolve them.
✨Embrace the Energy
Ffolkes is all about a fast-paced environment, so be ready to demonstrate your ability to thrive under pressure. Share stories that highlight your adaptability and how you handle busy shifts while maintaining a positive attitude.
✨Be a Team Player
Since teamwork is key at Ffolkes, come prepared to discuss how you support your colleagues and contribute to a close-knit crew. Highlight any experiences where you’ve backed up teammates or helped create a fun atmosphere.
