At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers in finding the right products.
- Company: Join a community-focused natural health store with a passion for wellness.
- Benefits: Earn $16.50 - $18/hr, enjoy employee discounts, and access to health benefits after a year.
- Other info: Flexible shifts available; must be able to lift up to 30lbs.
- Why this job: Be part of a team that promotes health and wellness while making a positive impact.
- Qualifications: Interest in natural health, strong communication skills, and ability to multitask.
The predicted salary is between 18 - 18 £ per hour.
We are seeking a candidate who has the following qualities
- Knowledge of and/or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and/or Body Care
- Self-motivated
- Friendly and engaging
- Effective communicator
- Enjoys working in teams and collaborating
- Passionate about retail and customer service
- Detail oriented and organized
- Can multi-task and ‘wear many hats’
- Computer-savvy. Competence with point of sale software is a plus.
- Community-oriented and passionate about building a better world
- Is available to work morning, evening and weekend shifts
- Can lift boxes up to 30lbs
Specific responsibilities and activities are subject to change as the needs of the position and business evolve. Weekend and evening availability is a must.
This position pays $16.50 - $18/hr starting wage.
All positions receive generous employee discounts on purchases along with other perks.
Full Time employees are eligible for medical and dental insurance coverage and PTO after one year.
Responsibilities/Activities
- Customer Service Specialist
- Perform Excellent Customer Service
- Ensure that every customer is consistently provided with an excellent experience (friendly, positive, approachable and helpful attitude and demeanor) and that they find the products they are looking for, or an alternative(s) they might consider.
- Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
- Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for, by walking them to the product and answering any questions they may have.
- Whenever necessary, locate another staff person with deeper knowledge to help answer any questions
- Listen to customers and actively promote our products to meet the customer’s particular needs.
- Create a lasting impression of warmth, kindness and welcome that ensures our customers return to shop with us.
• Merchandising products throughout the store as needed including
- Front and face systematically through each section as directed by the manager-on-duty.
- Clean shelves with appropriate cleaning products when necessary.
- Execute end caps as directed by the merchandising team
- Creating unique product displays around the store as directed, including at registers and in windows.
- Receiving products
- Accurately placing all products from carts/boxes onto store shelves for sale
- Pricing products accurately, double checking in ECRS (inventory system)
- Perform cleaning closing staff duties as scheduled/needed.
- Take out trash and recycling
- Sweep and clean sales floor after close
- Handle and sanitize bulk herbs scoops
- Ensure store is neat and organized before leaving for the night
- Help front and face shelves for the morning
- Proactively communicate with the Shift Lead to ensure daily tasks are completed.
- Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
- Ensure that all sections of the store appear neat, clean and organized.
- Provide register (point-of-sale) coverage, handle register transactions with accuracy and maintain a clean and organized register area.
- Other Miscellaneous Activities
- Cleaning shelves, desks, bathrooms, register area, etc
- Lifting & opening boxes up to 30 lbs.
- Attending trainings, workshops, trade-shows, staff meetings as needed
- Following trends through trade journals, news articles and more industry info as provided
- Responding to emails in a timely fashion; ensuring that all communications are efficient and organized.
- Taking out recycling and trash throughout the day if needed
- Attending to scheduled closing duties if applicable
- Providing floor & section coverage
- Ringing customers at the register, providing register 2/3 coverage
Please note that due to high volume, we are unable to respond to every application. If a position is available and your qualifications meet our current needs, we will reach out.
Part-Time Customer Service Specialist in Cambridge employer: Work With Us
Byfords is an exceptional employer, offering a vibrant work culture that thrives on creativity and innovation in the culinary arts. With exciting plans for kitchen upgrades and a commitment to employee growth, team members are encouraged to develop their skills and advance their careers within a supportive environment. Located in Norfolk, Byfords not only provides a dynamic atmosphere but also the opportunity to be part of a food revolution that values diverse dishes and modern flair.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Specialist in Cambridge
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Work With Us and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Work With Us and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Specialist in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Work With Us.
Get Familiar with Our Brand:Before applying, take some time to learn about Work With Us and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Work With Us
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Work With Us.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Work With Us will surely appreciate.
