At a Glance
- Tasks: Deliver exceptional customer service and assist shoppers in finding the right products.
- Company: Join a community-focused retail store passionate about health and wellness.
- Benefits: Earn $17.50 - $19/hr, enjoy employee discounts, and access medical benefits after a year.
- Other info: Flexible shifts available; must be able to lift up to 30lbs.
- Why this job: Be part of a team that makes a positive impact on customers' lives every day.
- Qualifications: Must be friendly, organised, and have a passion for natural health and wellness.
The predicted salary is between 19 - 19 £ per hour.
We are seeking a candidate who has the following qualities
- Knowledge of and/or deep interest in natural health and wellness, and specifically looking for candidates that have a strong background in Supplements and/or Body Care
- Self-motivated
- Friendly and engaging
- Effective communicator
- Enjoys working in teams and collaborating
- Passionate about retail and customer service
- Detail oriented and organized
- Can multi-task and ‘wear many hats’
- Computer-savvy. Competence with point of sale software is a plus.
- Community-oriented and passionate about building a better world
- Is available to work morning, evening and weekend shifts
- Can lift boxes up to 30lbs
Specific responsibilities and activities are subject to change as the needs of the position and business evolve. Weekend and evening availability is a must.
This position pays $17.50 - $19/hr starting wage.
All positions receive generous employee discounts on purchases along with other perks.
Full Time employees are eligible for medical and dental insurance coverage and PTO after one year.
Responsibilities/Activities
- Customer Service Specialist
- Perform Excellent Customer Service
- Ensure that every customer is consistently provided with an excellent experience (friendly, positive, approachable and helpful attitude and demeanor) and that they find the products they are looking for, or an alternative(s) they might consider.
- Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
- Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for, by walking them to the product and answering any questions they may have.
- Whenever necessary, locate another staff person with deeper knowledge to help answer any questions
- Listen to customers and actively promote our products to meet the customer’s particular needs.
- Create a lasting impression of warmth, kindness and welcome that ensures our customers return to shop with us.
• Merchandising products throughout the store as needed including
- Front and face systematically through each section as directed by the manager-on-duty.
- Clean shelves with appropriate cleaning products when necessary.
- Execute end caps as directed by the merchandising team
- Creating unique product displays around the store as directed, including at registers and in windows.
- Receiving products
- Accurately placing all products from carts/boxes onto store shelves for sale
- Pricing products accurately, double checking in ECRS (inventory system)
- Perform cleaning closing staff duties as scheduled/needed.
- Take out trash and recycling
- Sweep and clean sales floor after close
- Handle and sanitize bulk herbs scoops
- Ensure store is neat and organized before leaving for the night
- Help front and face shelves for the morning
- Proactively communicate with the Shift Lead to ensure daily tasks are completed.
- Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
- Ensure that all sections of the store appear neat, clean and organized.
- Provide register (point-of-sale) coverage, handle register transactions with accuracy and maintain a clean and organized register area.
- Other Miscellaneous Activities
- Cleaning shelves, desks, bathrooms, register area, etc
- Lifting & opening boxes up to 30 lbs.
- Attending trainings, workshops, trade-shows, staff meetings as needed
- Following trends through trade journals, news articles and more industry info as provided
- Responding to emails in a timely fashion; ensuring that all communications are efficient and organized.
- Taking out recycling and trash throughout the day if needed
- Attending to scheduled closing duties if applicable
- Providing floor & section coverage
- Ringing customers at the register, providing register 2/3 coverage
Please note that due to high volume, we are unable to respond to every application. If a position is available and your qualifications meet our current needs, we will reach out.
Full Time Customer Service Specialist in Cambridge employer: Work With Us
Byfords is an exceptional employer, offering a vibrant work culture that thrives on creativity and innovation in the culinary arts. With exciting plans for kitchen upgrades and a commitment to employee growth, team members are encouraged to develop their skills and advance their careers within a supportive environment. Located in Norfolk, Byfords not only provides a dynamic atmosphere but also the opportunity to be part of a food revolution that values diverse dishes and modern flair.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Service Specialist in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Work With Us. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Work With Us before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Full Time Customer Service Specialist in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Work With Us:Your cover letter is your chance to shine! Tell us why you want to work at Work With Us specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Work With Us!
How to prepare for a job interview at Work With Us
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
