At a Glance
- Tasks: Manage customer accounts, process orders, and resolve enquiries for a smooth customer journey.
- Company: Join a dynamic Customer Service Team in Bridgend with a focus on customer satisfaction.
- Benefits: Competitive salary, training provided, and opportunities for professional development.
- Other info: Positive attitude and willingness to learn are key in this fast-paced environment.
- Why this job: Be the go-to person for customers and make their experience exceptional.
- Qualifications: Experience with CRM systems and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area. Managing customer accounts, you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey.
The Role
- Prepare and process customer quotations and orders
- Manage customer enquiries and resolve issues
- Provide information including pricing and technical data
- Collaborate with internal teams
- Promote products and identify sales opportunities
- Meet deadlines and service expectations in a busy team environment
- Maintain accurate records
The Person
- Experience using CRM systems
- Strong organisational, communication and problem solving skills
- Excellent attention to detail and ability to prioritise workload
- Proficient in Microsoft Office and MS Teams
- Positive attitude with a willingness to learn and develop professionally
- Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided
Commercial Support Coordinator employer: Work Wales
Join a dynamic team in Bridgend where your customer service skills will shine as a Commercial Support Coordinator. We pride ourselves on fostering a collaborative work culture that values professional growth, offering comprehensive training and development opportunities to help you excel in your role. With a focus on employee well-being and a supportive environment, we ensure that every team member feels valued and empowered to contribute to our success.
