At a Glance
- Tasks: Be the friendly face of our service team, coordinating customer appointments and ensuring smooth operations.
- Company: Join a dynamic company in Cardiff focused on exceptional customer service.
- Benefits: Negotiable salary based on experience, with opportunities for growth and development.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
- Why this job: Make a real difference by delivering top-notch service and supporting a busy team.
- Qualifications: Strong communication skills, organisational abilities, and familiarity with Microsoft Office and CRM systems.
Service Department Coordinator Cardiff £negotiable depending on experience We are looking for an organised, proactive and customer-focused Service Department Coordinator to join our client in Cardiff As the first point of contact for customers, you will play a key role in delivering exceptional customer service while supporting the day to day operation of the department. Working closely with the Service Manager and Management Team, you will coordinate activities, maintain accurate records and help ensure customers receive a professional and efficient service. The role * Act as the first point of contact for customer enquiries, providing a professional and helpful service. * Coordinate service appointments, customer visits, validations and exhibitions. * Maintain accurate customer information within the CRM system. * Support the Service Manager by resolving customer queries and gathering information for more complex requests. * Prepare reports, documentation and administrative support for management, projects and tenders. * Monitor company loan equipment and ensure accurate tracking. * Assist with KPI reporting and help identify opportunities to improve departmental processes and efficiency. * Ensure company procedures and documentation are completed accurately and on time. The Person You will be an excellent communicator with strong organisational skills and a keen eye for detail. You will be confident using Microsoft Office, and comfortable working with CRM systems. You will enjoy working in a fast-paced environment, managing multiple priorities while maintaining a high standard of customer service
Service Department Coordinator in Cardiff employer: Work Wales
Join a dynamic and supportive team in Maesteg, where your role as a Sales Support Co-ordinator will be valued and impactful. Our company fosters a collaborative work culture that prioritises employee growth and development, offering training opportunities and a clear career progression path. With competitive salaries and a focus on customer satisfaction, we ensure that our employees feel fulfilled and motivated in their roles.
