At a Glance
- Tasks: Support customers with technical products, manage enquiries, and process orders.
- Company: Dynamic manufacturing company focused on customer satisfaction.
- Benefits: Negotiable salary, full training, and a supportive team environment.
- Other info: Opportunity to learn and develop in a fast-paced industry.
- Why this job: Join a team where your customer service skills can shine and grow.
- Qualifications: Experience in customer service or sales support, especially with technical products.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a customer focused professional to join our client’s Customer Support Team. This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates with experience in customer support roles involving technical products, quotations, and order processing.
Managing customer accounts, you will take ownership of enquiries, quotations, and orders, ensuring a smooth and professional customer experience.
The Role
- Prepare and process customer quotations and orders.
- Manage customer enquiries and resolve issues efficiently.
- Provide pricing, product information, and technical data.
- Liaise with internal teams to ensure customer requirements are met.
- Identify opportunities to promote products and support sales growth.
- Maintain accurate customer and order records.
The Person
- Experience in customer service, sales support, or account coordination.
- Experience processing quotations and orders, ideally for technical, construction or manufacturing.
- Experience using CRM systems and Microsoft Office.
- Strong communication, organisational, and problem solving skills.
- Excellent attention to detail and ability to manage priorities.
- Positive attitude and willingness to learn.
While this is a customer support role, the products have a technical focus. We are looking for someone who is comfortable working with technical product information and customer requirements. Full product training will be provided.
Customer Support Coordinator - Manufacturing in Bridgend employer: Work Wales
Join our dynamic team in Bridgend as a Customer Support Coordinator, where you will thrive in a supportive work culture that values customer satisfaction and technical expertise. We offer competitive salaries, comprehensive training on our specialist products, and ample opportunities for professional growth within the manufacturing sector. Our commitment to employee development and a collaborative environment makes us an exceptional employer for those seeking a rewarding career in customer support.
