At a Glance
- Tasks: Assist customers via phone, email, and chat while resolving queries and complaints.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in customer satisfaction and build valuable skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Customer Experience Advisor (Administrator & Customer Service)
Working Shift
- Monday to Friday : 12pm to 8pm &
- Saturday : 9am to 1pm
Key Responsibilities
- Respond to inbound customer enquiries via telephone, email, live chat, text messages, and Salesforce in a professional and timely manner.
- Deliver excellent customer service by resolving queries relating to services, pricing, invoices, collections, and account information.
- Handle customer complaints and service issues efficiently, following escalation procedures to ensure timely resolution.
- Schedule and book waste collections while maintaining accurate customer records and administrative documentation.
- Process customer requests including welcome packs, customer portal registrations, waste transfer notes, and other administrative tasks.
- Liaise with internal departments including Operations, Sales, and Customer Service teams to ensure seamless communication and issue resolution.
- Support the Sales team by logging leads, validating customer information, checking contracts, and assisting with pre-qualification questionnaires.
- Conduct customer satisfaction reviews and gather feedback to improve service quality and customer loyalty.
- Promote and identify opportunities to upsell and cross-sell company products and services while delivering a positive customer experience.
- Meet departmental KPIs and service level agreements, ensuring accurate data entry, timely case management, and high customer satisfaction levels.
Essential Skills
- Previous experience in a Customer Service, Customer Care, Contact Centre, Call Centre, or Customer Experience role.
- Excellent verbal and written communication skills with the ability to build strong customer relationships.
- Confident handling high volumes of inbound calls, emails, live chats, and customer enquiries.
- Strong administrative skills with excellent attention to detail and accurate data entry.
- Experience using CRM systems such as Salesforce or similar customer management software.
- Ability to manage multiple tasks, prioritise workload, and work effectively in a fast-paced environment.
- Excellent problem-solving and complaint resolution skills with a customer-focused approach.
- Competent in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams.
- Ability to work collaboratively with internal teams, including Operations, Sales, and Customer Support.
- Target-driven with the ability to work towards KPIs, service levels, customer satisfaction, and quality standards.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
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Customer Experience Advisor in Warrington employer: Work that works for you.
As a Customer Experience Advisor at our Warrington location, you will be part of a dynamic team dedicated to delivering exceptional service and support to our customers. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to enhance your skills and career progression. With a focus on work-life balance and a supportive environment, we ensure that our employees feel valued and empowered to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Work that works for you.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Work that works for you. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Work that works for you.:Your cover letter is your chance to shine! Tell us why you want to work at Work that works for you. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Work that works for you.!
How to prepare for a job interview at Work that works for you.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
