At a Glance
- Tasks: Coordinate installations, manage schedules, and ensure customer satisfaction from start to finish.
- Company: Join Reface NE, a dynamic company transforming homes across the North East.
- Benefits: Competitive salary, performance bonuses, full training, and company benefits.
- Other info: Opportunity for growth in a supportive environment with a focus on quality and safety.
- Why this job: Be the key player in delivering exceptional home transformations and making customers happy.
- Qualifications: Experience in coordinating installations or live projects; strong planning and communication skills.
The predicted salary is between 60750 - 74250 £ per year.
ABOUT US
Reface NE transforms kitchens, bathrooms and bedrooms across the North East. We work from our showroom with our own installation teams and trusted trade partners, and we deliver jobs accurately and first time.
THE ROLE
As our Installations Coordinator, you run delivery. Once a customer has committed, with a date agreed and a deposit paid, the job and the customer are yours. Every job starts on the date we promised, with every material in place, the right team on site and the customer ready. You see it through to completion and final payment.
The plan. You own the installation calendar. You place every order exactly as specified, run a readiness check on every job before it starts, and coordinate the fitting teams, third-party trades and waste removal. Nothing reaches install day by luck.
The customer. From handover to completion you are the customer's single point of contact. They never have to chase you. Problems reach them from you first.
You report to the CEO and line-manage our Warehouse Operative / Driver. The Installations Coordinator is a big, central role. It suits someone who likes being the person the whole operation runs through.
WHAT YOU WILL DO
- Own the installation calendar, and give our Kitchen Surveyor dates that can actually be delivered
- Accept each job at handover and own it through to completion
- Place materials orders on time and exactly as specified, and manage day-to-day supplier relationships
- Run a written readiness check on every job ahead of its start date: materials, fitting team, third parties, waste and customer
- Brief and coordinate in-house fitting teams, subcontractors and trades such as plumbers, electricians, gas engineers and plasterers
- Visit sites, carrying out quality and health and safety inspections
- Handle customer changes, collect payments due after the deposit, and sign off every finished job with the customer
- Own every remedial until it is closed, record what caused it, and make sure it does not happen again
- Run the daily team meeting
- Cover home surveys when our Kitchen Surveyor is off. Training is provided
WHAT YOU WILL BRING
Essential
- Experience as an installations coordinator, or planning and coordinating installations or live projects in a trade, construction or home improvement business
- Confident directing fitting teams, subcontractors and trades, and holding them to a standard
- Strong forward planning: you work weeks ahead as standard
- Exact and methodical: you follow a specification to the letter
- Clear, calm and professional with customers, including when something has gone wrong
- The technical knowledge to carry out a check measure or survey, with training provided
- Comfortable with a CRM, calendar and spreadsheets, or able to learn quickly
- A full UK driving licence
Desirable
- A background in kitchen, bathroom or bedroom installation, joinery or fitting
- Line management experience
- Experience managing suppliers, lead times and delivery problems
- Experience running daily meetings or visual management boards
WHAT WE OFFER
- £28,000 basic salary
- Performance-related bonus
- Company benefits
- Full training in our installation and readiness process, survey standard, products, suppliers, CRM and health and safety
- A growing business, and the chance to set the standard for the Installations Coordinator role
HOW TO APPLY
Apply with your CV and answer the screening questions. Then, in no more than 150 words, tell us about a job you planned that nearly went wrong: what you spotted, when, and what you did about it. Applications close 30 days after this advert is posted.
Reface NE welcomes applications from everyone and will make reasonable adjustments where needed. You must have the right to work in the UK.
Installations Coordinator in Newcastle upon Tyne employer: Work Strata Group Limited
Work Strata Group is an exceptional employer, offering warehouse operatives a dynamic work environment at a leading food distributor in Spalding. With competitive pay rates and industry-leading benefits such as a pension and life assurance scheme, employees can enjoy excellent long-term opportunities and clear pathways for career progression, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Coordinator in Newcastle upon Tyne
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Work Strata Group Limited, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Installations Coordinator at Work Strata Group Limited.
We think you need these skills to ace Installations Coordinator in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Work Strata Group Limited
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
