Installations Coordinator

ABOUT US Reface NE transforms kitchens, bathrooms and bedrooms across the North East. We work from our showroom with our own installation teams and trusted trade partners, and we deliver jobs accurately and first time. THE ROLE As our Installations Coordinator, you run delivery. Once a customer has committed, with a date agreed and a deposit paid, the job and the customer are yours. Every job starts on the date we promised, with every material in place, the right team on site and the customer ready. You see it through to completion and final payment. The plan. You own the installation calendar. You place every order exactly as specified, run a readiness check on every job before it starts, and coordinate the fitting teams, third-party trades and waste removal. Nothing reaches install day by luck. The customer. From handover to completion you are the customer's single point of contact. They never have to chase you. Problems reach them from you first. You report to the CEO and line-manage our Warehouse Operative / Driver. The Installations Coordinator is a big, central role. It suits someone who likes being the person the whole operation runs through. WHAT YOU WILL DO •Own the installation calendar, and give our Kitchen Surveyor dates that can actually be delivered •Accept each job at handover and own it through to completion •Place materials orders on time and exactly as specified, and manage day-to-day supplier relationships •Run a written readiness check on every job ahead of its start date: materials, fitting team, third parties, waste and customer •Brief and coordinate in-house fitting teams, subcontractors and trades such as plumbers, electricians, gas engineers and plasterers •Visit sites, carrying out quality and health and safety inspections •Handle customer changes, collect payments due after the deposit, and sign off every finished job with the customer •Own every remedial until it is closed, record what caused it, and make sure it does not happen again •Run the daily team meeting •Cover home surveys when our Kitchen Surveyor is off. Training is provided WHAT YOU WILL BRING Essential •Experience as an installations coordinator, or planning and coordinating installations or live projects in a trade, construction or home improvement business •Confident directing fitting teams, subcontractors and trades, and holding them to a standard •Strong forward planning: you work weeks ahead as standard •Exact and methodical: you follow a specification to the letter •Clear, calm and professional with customers, including when something has gone wrong •The technical knowledge to carry out a check measure or survey, with training provided •Comfortable with a CRM, calendar and spreadsheets, or able to learn quickly •A full UK driving licence Desirable •A background in kitchen, bathroom or bedroom installation, joinery or fitting •Line management experience •Experience managing suppliers, lead times and delivery problems •Experience running daily meetings or visual management boards WHAT WE OFFER •£28,000 basic salary •Performance-related bonus •Company benefits •Full training in our installation and readiness process, survey standard, products, suppliers, CRM and health and safety •A growing business, and the chance to set the standard for the Installations Coordinator role HOW TO APPLY Apply with your CV and answer the screening questions. Then, in no more than 150 words, tell us about a job you planned that nearly went wrong: what you spotted, when, and what you did about it. Applications close 30 days after this advert is posted. Reface NE welcomes applications from everyone and will make reasonable adjustments where needed. You must have the right to work in the UK. TPBN1_UKTJ