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- Tasks: Manage customer queries, process orders, and ensure excellent service.
- Company: Join a reputable company with a strong commitment to customer satisfaction.
- Benefits: Competitive salary, free parking, and easy access to transport links.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Be the voice of the company and make a difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude.
The predicted salary is between 25000 - 25000 £ per year.
Location: Stone
Hours: Full Time 37.5 hours a week Monday - Friday
Pay: £25k
An excellent opportunity has arisen for a Customer Service Advisor to join one of our longstanding clients, based in Stone. Free parking with easy access to rail and bus routes.
The Role:
- Ensure active management of CS mailbox throughout the day.
- Passing queries to relevant team members with as much information as possible.
- Pass any potential customer leads for new orders to the relevant Sales Representative/Application Specialists.
- Handle the requests of our Sales colleagues.
- Be proactive, take ownership, be comprehensive in replies to anticipate next questions.
- Ensure responses are within KPI.
- Process all sales orders within 24 hours to a high degree of accuracy.
- Proactively inform any issues and any date changes to the customer.
- Ensure all complaints and credit returns are actioned within KPI expectation and logged accurately enabling root cause analysis.
- Ensure consistent follow up and proactive customer updates.
- Action any customer invoice disputes within KPI, working with customers, Sales and Finance to ensure customer satisfaction.
Customer Service Advisor employer: Work Lyf Group
Contact Detail:
Work Lyf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident and prepared for any tricky questions during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the company. This shows that we’re engaged and eager to learn more about how we can contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, and don’t forget to mention your ability to manage queries and handle complaints effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach and how you can take ownership of customer queries, just like we do at StudySmarter.
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, give examples of how you've successfully communicated with customers or colleagues in the past. This will show us that you can handle the requests of our Sales colleagues with ease.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Work Lyf Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with managing customer queries, processing sales orders, and handling complaints. This will help you demonstrate your knowledge and show that you're ready to take ownership of the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully managed customer queries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of how you handle challenges and ensure your responses are comprehensive.
✨Show Your Proactive Side
During the interview, highlight instances where you've taken initiative in previous roles. Discuss how you anticipate customer needs and follow up on issues. This aligns perfectly with the proactive approach they’re looking for in a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing customer queries, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.