At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and meet key performance targets.
- Company: Join a supportive company that values teamwork and growth.
- Benefits: Enjoy competitive pay, hybrid working, and ongoing training opportunities.
- Other info: Immediate start available with long-term career prospects.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team leadership or administration with strong communication skills.
Pay: From £15.86 per hour
Location: ST1
Hours: 20HRS (Between 5pm-9pm Mon-Friday. Sat or Sunday Morning)
40% Hybrid Working
Start Date: Immediate Starts Available
An excellent opportunity has arisen for a Team Leader to join our service delivery support function. You will lead a small operational support team in a fast-paced environment, ensuring accurate data management, strong customer service, and consistent delivery of KPIs and SLAs.
If you have experience leading administrative or service delivery teams and enjoy improving processes, supporting frontline staff, and working closely with operational managers, this role offers stability, development, and long-term opportunities.
Benefits:
- Supportive team environment
- Long-term career opportunities
- Training and development
- Fast-paced, varied workload
The Role:
- Leading the operational support team to meet KPIs and SLAs
- Overseeing onboarding, time & attendance, pay rates, overtime, absence and timesheet accuracy
- Maintaining systems, trackers and reports
- Supporting operational managers and internal teams
- Coaching and developing team members
- Managing queries, issues and escalations
- Ensuring compliance with policies, procedures and H&S requirements
- Producing operational reports and performance metrics
- Managing shared mailboxes and team communications
- Identifying opportunities for process improvement
The Requirements:
- Experience as a Team Leader, Supervisor or Senior Administrator
- Background in service delivery, shared services or operational support
- Strong organisational and prioritisation skills
- Excellent communication skills
- Ability to work under pressure and manage changing priorities
- Confident analysing data and interpreting reports
- Proficient in Microsoft Office
- High attention to detail and accuracy
If you're a match for the above, please apply to this Team Leader role below.
Benefits:
- Free parking
- On-site parking
Team Leader- Operations employer: Work Lyf Group Ltd
Join our dynamic team as a Team Leader in Operations, where you'll thrive in a supportive environment that prioritises employee growth and development. With flexible hybrid working options and a commitment to training, we offer a rewarding career path in a fast-paced setting, ensuring you can make a meaningful impact while enjoying benefits like free on-site parking. This role not only provides stability but also the chance to lead and innovate within our service delivery support function.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader- Operations
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Work Lyf Group Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Work Lyf Group Ltd and let us see your personality shine through!
We think you need these skills to ace Team Leader- Operations
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Work Lyf Group Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Work Lyf Group Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Work Lyf Group Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Work Lyf Group Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Work Lyf Group Ltd will surely appreciate.
