At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and meet key performance targets.
- Company: Join a supportive company that values teamwork and growth.
- Benefits: Enjoy competitive pay, hybrid working, and ongoing training opportunities.
- Other info: Immediate start available with long-term career prospects.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in team leadership or administration with strong communication skills.
The predicted salary is between 16 - 16 £ per hour.
Pay: From £15.86 per hour
Location: ST1
Hours: 20HRS (Between 5pm-9pm Mon-Friday. Sat or Sunday Morning)
40% Hybrid Working
Start Date: Immediate Starts Available
An excellent opportunity has arisen for a Team Leader to join our service delivery support function. You will lead a small operational support team in a fast-paced environment, ensuring accurate data management, strong customer service, and consistent delivery of KPIs and SLAs.
If you have experience leading administrative or service delivery teams and enjoy improving processes, supporting frontline staff, and working closely with operational managers, this role offers stability, development, and long-term opportunities.
Benefits:
- Supportive team environment
- Long-term career opportunities
- Training and development
- Fast-paced, varied workload
The Role:
- Leading the operational support team to meet KPIs and SLAs
- Overseeing onboarding, time & attendance, pay rates, overtime, absence and timesheet accuracy
- Maintaining systems, trackers and reports
- Supporting operational managers and internal teams
- Coaching and developing team members
- Managing queries, issues and escalations
- Ensuring compliance with policies, procedures and H&S requirements
- Producing operational reports and performance metrics
- Managing shared mailboxes and team communications
- Identifying opportunities for process improvement
The Requirements:
- Experience as a Team Leader, Supervisor or Senior Administrator
- Background in service delivery, shared services or operational support
- Strong organisational and prioritisation skills
- Excellent communication skills
- Ability to work under pressure and manage changing priorities
- Confident analysing data and interpreting reports
- Proficient in Microsoft Office
- High attention to detail and accuracy
If you're a match for the above, please apply to this Team Leader role below.
Benefits:
- Free parking
- On-site parking
Team Leader- Operations employer: Work Lyf Group Ltd
Join a leading manufacturer in Stoke-on-Trent as a Machine Operative, where you will benefit from a supportive team environment and opportunities for long-term career progression. With competitive pay rates, weekly pay, and an on-site canteen, this role offers not just stability but also a vibrant work culture that values quality and consistency. If you're looking for meaningful employment with the chance to grow, this is the perfect opportunity for you.
