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- Tasks: Support admin teams and ensure top-notch service for customers and colleagues.
- Company: Join a dynamic team at a leading operational service centre.
- Benefits: Enjoy free on-site parking and competitive pay of £13.00 per hour.
- Why this job: Be part of a fast-paced environment where your contributions truly matter.
- Qualifications: Experience with KPIs, SLAs, and working in high-energy settings.
- Other info: Flexible shifts: 4 days on, 4 off, with both day and night options.
The predicted salary is between 13 - 16 £ per hour.
We are recruiting for an office service coordinator to work for one of our clients based on the Festival Park. As the Coordinator Business Support, you will work within the Operational Service Centre (OSC) as part of the Operational Admin team. The main purpose of the role is to support the Admin team, Operational field team’s accounts and any other relevant department to deliver a high level of service to meet our customer needs and expectations.
Key Responsibilities
- Providing contract support to both customers and colleagues.
- Engaging with suppliers to support the resolution of service failures as they arise and updating colleagues as required.
- Ensuring escalation of any pending issue to ISS Management within the SLA agreement.
- Develop and maintain good working relationships with internal and external customers.
- Collating and data inputting information into relevant reporting system (CAFM database's).
- Creating and maintaining business reports / records of activity / databases.
- Researching company databases, live or archived reports.
Professional and Personal Competencies / Qualifications
- Experience in adhering to customer and business KPIs and SLAs.
- Ensures the safety and wellbeing of themselves, their team and colleagues.
- Demonstrable ability to monitor and respond to short-term work volume variations and ensure team functions are covered to meet demand.
- Experience of working in a fast-paced environment.
Working Hours
4 days on 7 am‑7 pm—4 off—4 nights 7 pm‑7 am. PLEASE ONLY APPLY IF YOU CAN DO THE SHIFTS.
Salary £13.00 per hour.
Benefits
- Free parking.
- On-site parking.
Location In person.
Reference ID: soc/01
Service Coordinator in Street employer: Work Lyf Group Ltd
Contact Detail:
Work Lyf Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Street
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and teamwork. Think about your past experiences and how they relate to the key responsibilities of the Service Coordinator role. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenges of the role.
We think you need these skills to ace Service Coordinator in Street
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator role. Highlight your experience with customer service, KPIs, and SLAs, as these are key to what we’re looking for!
Showcase Relevant Experience: When detailing your work history, focus on roles where you’ve supported teams or managed service delivery. We want to see how you’ve handled fast-paced environments and resolved issues effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Work Lyf Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can support the Admin team and meet customer needs effectively.
✨Showcase Your Customer Service Skills
Since this role involves engaging with customers and suppliers, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight any experience you have with KPIs and SLAs, as this will demonstrate your ability to meet business expectations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding service failures or high-pressure situations. Think of specific instances where you resolved issues or maintained service quality under tight deadlines, and be ready to discuss them.
✨Build Rapport with Interviewers
During the interview, focus on building a good relationship with your interviewers. Be friendly, approachable, and engage in conversation. This is particularly important for a role that requires collaboration with various teams, so showing your interpersonal skills can set you apart.
