Endoscopy Receptionist in Luton

The Endoscopy Department Booking Office is looking for an enthusiastic part‑time Receptionist to join their friendly team, working alongside other admin team members in a fast‑paced and busy clinical unit.

Main duties of the job:

• Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.
• Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges.
• Ensure all information is accurately documented and communicated to the relevant individuals.
• Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital's patient records system.
• Prepare all necessary admission documentation in advance to support smooth patient intake processes.
• Perform administrative tasks related to patient admissions and discharges using the patient information system.

Job responsibilities:

• The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.
• The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.
• The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

Person Specification:

• Qualifications: Good Standard of Education (equivalent GCSE maths/English)
• Experience: Previous Reception experience and evidence of competence at the role; Experience of working within NHS Environment; Experience using the PIMs system; Customer Care Experience
• Knowledge: Organisational skills and the ability to work independently and effectively within a management structure; Ability to prioritise and manage own workload; Excellent interpersonal skills and communication skills, both written and verbal; Excellent telephone manner; Knowledge of electronic reporting scheduling system
• Personal Skills: Reliable, Adaptable and Dependable; Able to work under pressure; Team focussed

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address: Endoscopy Department, Main Building, Luton and Dunstable Hospital