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- Tasks: Join our Vascular Surgery team and support high-quality patient care through essential admin tasks.
- Company: Be part of Bedfordshire Hospitals NHS Foundation Trust, a leading healthcare provider.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Previous admin experience and strong communication skills are essential.
- Other info: Exciting transition to a new hospital hub in 2026 offers unique growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has become available for three motivated and organised Administrators to join the Vascular Surgery Department. This role plays a vital part in ensuring the smooth running of the service and supporting the delivery of high-quality patient care. The post holder will work alongside the secretarial team and Assistant Service Manager to deliver high quality care, including:
- Taking calls and contacting patients
- Manning the reception desk in the vascular unit
- Transcribing dictations using Trust software
- Booking inpatient waiting lists and theatre lists under secretarial supervision
- Inputting 18 week outcome forms and other administrative duties to support the team
This is an exciting time for the Vascular Surgery team as our hub is relocating from Bedford Hospital to Luton and Dunstable Hospital in April 2026. The successful candidate will be pivotal to supporting the team during this transition. The successful candidate will need to be compassionate, resilient and self‑motivated, with a positive approach to team working and excellent interpersonal and problem-solving skills. The ability to produce high quality work to timelines whilst managing conflicting priorities is essential.
Main duties of the job include:
- Manning the vascular unit reception desk when required and providing cross‑cover
- Booking appointments in accordance with the Trust Access Policy and standard operating procedures
- Adding patients to the waiting list and entering 18 week coding data onto the IPM system
- Liaising with the Outpatient Department and Nursing team ensuring that outcomes from clinic letters are arranged and actioned as necessary
- Booking inpatient waiting lists/theatre lists using the ICE system and IPM
- Explaining inpatient and waiting list procedures to patients, relatives and other staff members
- Providing non‑clinical advice and information regarding appointments, admissions and theatre arrangements to patients and relatives
- Ensuring that 28 day rule cancellations are appropriately scheduled in line with the Trust’s Patient Access Policy
- Handling queries from patients/relatives confidentially and sensitively
- Prioritising and actioning incoming and outgoing mail, including e‑mail
- Interacting with patients and relatives in distress in a sensitive and empathetic manner
- Arranging interpreter services where indicated
- Contributing to continuous service improvement initiatives
About us: Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high quality training and development to help you grow your career.
Person Specification:
- Good standard of general education to NVQ Level 3 or equivalent working experience
- Previous admin experience
- Experience of working as part of a team and on own initiative
- Competence in use of various computer software packages
- High standard of written/computing communication skills
- Ability to manage challenging situations in a calm and professional manner
- Good time keeping
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Administrator- Vascular Surgery in Luton employer: Work Learn Live Blmk
Contact Detail:
Work Learn Live Blmk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator- Vascular Surgery in Luton
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Vascular Surgery Department. Understanding their values and recent changes, like the move to Luton and Dunstable Hospital, can help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to admin roles, like handling patient queries or managing conflicting priorities. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with NHS systems like ICE and iPM. Talk about how you've successfully managed waiting lists or provided excellent customer service in previous roles.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Administrator- Vascular Surgery in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Administrator role in Vascular Surgery. Highlight your relevant experience and skills that match the job description, like your admin experience and ability to manage conflicting priorities.
Showcase Your Interpersonal Skills: Since this role involves a lot of interaction with patients and staff, don’t forget to emphasise your excellent communication and problem-solving skills. Share examples of how you've handled challenging situations in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right place and is considered promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Work Learn Live Blmk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator role in Vascular Surgery. Familiarise yourself with the key tasks like booking appointments, managing waiting lists, and liaising with patients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Interpersonal Skills
Since this role involves a lot of patient interaction, be prepared to discuss your interpersonal skills. Think of examples where you've successfully communicated with patients or handled difficult situations. Highlight your ability to remain calm and professional under pressure, as this is crucial in a healthcare setting.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities, so come ready to discuss how you manage your time and prioritise tasks. You might want to share specific examples from your previous experience where you successfully juggled multiple responsibilities, especially in a busy environment like the NHS.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the transition to the new hospital site, team dynamics, or opportunities for professional development. This shows your enthusiasm for the role and helps you assess if the position is the right fit for you.