GP / Medical Centre Receptionist / Admin Clerk in Dunstable

An exciting opportunity has arisen for a GP Receptionist & Administrative Assistant/ Clerk to join our friendly, well-established GP surgery (1974) in Toddington. The patient-facing role is a varied and rewarding workload, ideal for someone who enjoys working with people and contributing to high-quality primary care services.

• Minimum 25 hours per week
• 5 days 08:00 am-1:00pm or 1:30pm-6:30 pm (ESSENTIAL)
• Very competitive pay (Negotiable)
• Full training and ongoing support provided

The surgery will consider candidates seeking full-day working patterns. Previous SystmOne experience is desirable; however, a motivated and proactive candidate would be expected to become fully competent within 2 to 3 months, with appropriate training and support. Clinical coding and certain routine clerical tasks are supported by a remote specialist team. The primary focus of the role will therefore be on proactive and accurate administrative support, a patient-facing reception function, and active participation in the NHS Digital Access Transformation.

The emphasis is on a high level of proficiency in SystmOne support role, effective and logical management of administrative and clinical resources to support all clinicians in both administrative and patient-care functions. Risk Management Workflow Proficiency in - Safe Guarding, Cold Chain, H&S, IPC, IG.

IMMEDIATE START

Main duties of the job

• Answer telephone calls and greet patients face to face, effectively managing both telephone and in-person (footfall) queues in line with practice protocols.
• Book, amend, and cancel appointments using appropriate signposting, both at reception and within the back-office function.
• Process and manage prescription requests.
• Monitor surgery email inboxes, responding appropriately and actioning tasks in a timely manner.
• Receive, sort, and distribute incoming post.
• Provide cross-cover for colleagues during periods of leave and demonstrate the ability to multitask in a busy environment.
• Process patient registrations.
• Support remote clinical coding team handling correspondence, actioning, filing, and distribution.
• Action tasks within the reception task box promptly and accurately.
• Action safeguarding-related emails in strict accordance with practice safeguarding protocols.
• Process and manage requests for online services, including patient access and related enquiries.
• Deal confidently and independently with routine patient enquiries that do not require escalation to a manager or GP.
• Take payments from patients for non-NHS work, providing and accurately recording receipts in line with practice policy.
• Demonstrate a willingness and desire to be trained across all aspects of surgery administration.
• Undertake ad-hoc administrative duties as delegated by the line manager.

About us

We are a semi-rural GP Medical Centre based in the village of Toddington, with a friendly, supportive, and hardworking team. On-site parking is available for staff. We are an active member of our Primary Care Network, and we pride ourselves on trying new ideas and continuously improving how we deliver care. We have a team of Doctors, ACPs, ANPs, Practice Nurse, Clinical Pharmacist, Pharmacist Technician and Prescription Clerk.

We Are Looking For Someone Who Demonstrates:

• A strong commitment to developing their career in healthcare
• The ability to learn quickly, retain processes, and execute tasks accurately
• Excellent IT and word-processing skills, with a clear commitment to supporting the NHS digital transformation Process
• SystmOne experience (helpful but not essential)
• Previous experience in an office environment, ideally as a receptionist or administrator (desirable)
• Willingness to undertake mandatory online training and any additional role-specific training
• Excellent communication and people skills
• High levels of reliability, flexibility, and professionalism
• A genuine team-player mindset
• The ability to provide a reference from a current or recent employer
• A genuine interest in healthcare applicants may include overseas-qualified candidates, school leavers, or those aspiring to careers in medicine, nursing, or allied health professions

Immediate Bank Position Available / Previous Experience required (£14.50) Zero Hours Contract

Job responsibilities

• Answering phone calls and greeting patients face to face
• Taking a turn sitting on the front desk front facing role
• Monitoring surgery emails; replying and actioning
• Handling of incoming post
• Be able to cover leave requests
• Registrations/Deductions
• Scanning and reading clinical correspondence and actioning/filing/forwarding to the GP as per the practice protocol
• Actioning reception task box
• Safeguarding emails actioning following surgery protocol
• Actioning requests for online services
• Dealing with basic patient enquiries without supervision that do not require a manager or GP attention.
• Assisting with photocopying of notes when required
• Providing and recording receipts for payment from patients for non-NHS work
• Various ad hoc admin duties as delegated by the line manager.

Person Specification

• Excellent IT skills e.g. ability to use Word to send a letter to a patient and use email
• Experience of System1
• Experience of working in an office environment as a receptionist or administrator
• Willing to undergo online mandatory training
• Reliability and flexibility
• Team player
• Be able to provide a reference from a current/recent employer
• 2 years experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.